Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Coupon Services

Upside

Reviews

Customer Review Ratings

4.77/5 stars

Average of 3,288 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Review fromGordon J

    Date: 05/29/2025

    1 star
    Despite what Upside says about it. They do what they can to avoid paying out when I use Apple Pay. I've tried three times now. I've sent in a copy of the receipt from the gas station and a receipt from ******* which has the last four digits of my credit besides the last four digits of the Apple Pay number. I prefer to use ***** Pay for my own protection.

    Upside

    Date: 05/31/2025

    We support you using ***** Pay for privacy! When claiming your offer, did you choose "Digital Payment Method" and then upload the receipt directly to the app? While we're happy to help you if you send in your receipt, the offer won't process on its own without the specific digital pay flow being used. You can see full directions here: ***************************************************************************
    Feel free to email us again at ********************************** if you have more questions!
  • Review fromJoe H

    Date: 05/19/2025

    1 star
    They have over $50 of my money that I cant get back. They only have automated customer support, shielding their people from customers to whom they owe ******** opinion: Upside has devolved into a scam over the last few years. Non-scammers will at least talk to you about your issues.
  • Review fromKelly P

    Date: 05/16/2025

    1 star
    Scam. I cashed out $40 for an Amazon giftcard and was never sent the link in my email. Its been almost 48 hours and Im ******. Now my account is at $0 and my $40 is just gone. Avoid this app.
  • Review fromMarta D

    Date: 05/02/2025

    1 star
    I have to follow up with customer service after 95% of the gas purchases. They add it manually. Probably most of the people do not spend the time just for few cents...

    Upside

    Date: 05/07/2025

    Hi, there! I'm sorry for any trouble with your offers. Make sure to always pay for your transactions with a credit or debit card, and if using ****** or Apple Pay, make sure the digital payment flow is chosen! We're always happy to help!
  • Review fromAlbert L

    Date: 04/30/2025

    1 star
    My experience with upside it must be a scam I never received any money back I've applied for it twice you cannot get a hold of anybody you cannot speak to a human being so right off the bat tells me it's a scam don't waste your time you don't get any benefits they must get them all if I could do a minus five stars I would do it!!!
  • Review fromAdam S

    Date: 04/20/2025

    1 star
    Multiple times they claimed they couldn't find my purchase.. then numerous times I didn't get the actual amount claimed.. finally I cashed out and cause it was less than ten dollars as they were a night are. They charged an extra fee...never again.
  • Review fromRuth M

    Date: 04/07/2025

    1 star
    I have used upside for gas purchases I cashed out 40 dollars never received it now I can't seem to get cash back from gas purchases in a timely manor
  • Review fromGraham L

    Date: 01/16/2025

    1 star
    Upside is complete Sh** scammy as all get out. Got a link that said refer a friend get $20 plus commission like 1 cent for every gallon my friend buys they download and use my referral link not even two days later the $20 refferall link disappeared and now it just says 15 cents on my next offer and 1 cent for every gallon if I wouldve known they would stand on their word I wouldve screenshotted the advertisement and sue on this collectible a** company. I will be posting real reviews about this stupid company across all platforms and paying to advertise them as well to make sure people dont use this disgusting app they claim to do this and that but when it comes down to it they dont. I had an offer for .30 cents per gallon after I uploaded the receipt they only gave me .14 cents per gallon I do not care for a response from them I do not care to resolve this issue Ive seen this companies true colors and refuse any apology or make up they could ever offer. S**** UPSIDE
  • Review fromAnthony J

    Date: 12/27/2024

    1 star
    UPSIDE is unfortunately, a scam. Looking over each complaint, UPSIDE responses and customer grievances, one thing becomes evident. UPSIDE, plays fast and loose with facts. Offers made by UPSIDE, come with cabinets which are never made known while the solicitation within the app is made to the user. For example. One offer stated, "Share the app with a friend and receive a one time 20 credit, and .01 cent off of the user's future gas ourchases". No caveat, straight forward. However, this isn't the case. First, the user who is using your code must, spend 10. The user must have already received their own cash back, from the offer. There is a specified time period where the bar is always moved, to assure you'll never see the 20. There is also a maximum cash back threshold, not just per each offer, but overall, accross all of your purchases. Whike it is 10 on any one offer, it is 25 accross all offers collectively. You'd never know this until you awaiting the cash back promise, which never comes. This entire app is hacked with false, deceptive and fraudulent advertising and offers. The answers from customer ******************** are as convoluted as any response I've ever read. These are the things which class actions are made of. These actions will involve state attorneys general, the **** and individuals injured by the fraud. I'm not attorney, how's, I have achieved both a *** in business and a Master of Laws (Master) just short of JD as a legal analyst and made a career as a Private Investigator. I suspect that untold millions of losses, perhaps even criminal, are at stake. Again, I suspect the public will soon see a backlash and the company (UPSIDE) will be held accountable. The BBB will tell you, if an entity is a paying member of BBB, no matter how many reviews or complaints, the rating will never be downgraded, its a red *******. Consumers assume that the BBB has some kind of regulatory clout. This is not the case, it is driven by profit to justify its own existence.
  • Review fromKellie T

    Date: 12/23/2024

    1 star
    Scammed me. I had a balance of $50.77. Suddenly dropped to just .77. I emailed for help and was told I cashed out for a 50 dollar gift card to ********** I did not and would not. They claim someone must have gotten ahold of my cell and did this. Ridiculous. Someone hacked my phone just to mess with my upside gas app?? They just took my money. I went out of my way to buy gas at their partner location, usually Caseys. I will be letting Caseys know also. Avoid upside. Scammers.

    Upside

    Date: 12/26/2024

    Thank you for your feedback! It's true that cash outs with Upside are final, but I checked my systems and I see that we provided the gift card link to you via email support! I hope you're able to use it.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.