Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I logged into my account on the ********************** app. My account was drained of $96.00. I contacted Upside and was told my funds were cashed out for a gift card. They will not give me any information as to what the gift card was, who it went to or what IP address was used to hack the account. I was essentially told to pound sand, it is not their problem.

  Business Response

  Date: 07/14/2025

  We appreciate the opportunity to clarify the situation.
  

  After a thorough review of this user's account, we confirmed that a cashout for $96.00 was completed on July 3, 2025, via gift card. This transaction was processed securely, and there is no indication of a breach or unauthorized access on the Upside platform.
  

  We have already communicated the following directly to the user: there has been no security breach of our systems. The most likely explanations for the unfamiliar activity are that someone with access to the user's mobile device or credentials initiated the cashout, or that the user's email and password combination was compromised through another website or app where those same credentials were reused. We also provided the date, time, and payment method of the transaction and gave guidance on how to secure the account and prevent future issues.
  

  When creating an account, all ********************** users agree to our Terms of Service. Those Terms state that users are responsible for maintaining the confidentiality of their account credentials and for any activity that occurs under their account. They also state that all redemptions of cashback rewards are final and cannot be reversed or refunded.
  While we understand the user's disappointment, ********************** is not able to refund or reverse a transaction that was processed through proper authentication and in accordance with our Terms of Service. Responsibility for maintaining account security, including protection of passwords and device access, rests with the account holder.
  We take all reports of suspicious activity seriously and have provided the user with all reasonable support and security recommendations based on the information available.
  

  Sincerely,
  Upside Support Team
  

  
  

  Business Response

  Date: 07/14/2025

  Thank you for your follow-up, and we understand that this situation is frustrating.
  

  We want to be clear that there has been no breach of Upside's systems or app. The $96.00 gift card cashout from your account on July 3, 2025, was processed using valid credentials and followed all standard security protocols.
  

  As we previously explained, unfamiliar activity like this can happen for a couple of reasons. It may be that someone with access to your device completed the cashout, or that your account credentials were compromised elsewhere and used to access your Upside account. If the same email and password are used across multiple sites, and one of those sites experiences a data breach, it can put your account at risk.
  

  We understand your concern about how this transaction occurred. However, gift card redemptions from Upside are only ever delivered to the email address associated with the account. They cannot currently be accessed, viewed, or used from within the Upside app. This means that whoever accessed and redeemed your gift card did so via your email account.
  If you did not recognize this activity, we strongly recommend following up with your email provider to determine whether someone may have accessed your inbox. This will likely provide you with the clearest explanation of how the cashout was used, and by whom.
  

  When creating your Upside account, you agreed to our Terms of Service, which include the following: You are responsible for maintaining the confidentiality of your password and account, if any, and are fully responsible for any and all activities that occur under your password or account. You agree to immediately notify Upside of any unauthorized use of your password or account or any other breach of security. Upside will not be liable for any loss or damage arising from your failure to comply with this Section. Our Terms of Service also state: Cash back rewards balances are not FDIC-insured. You are responsible for maintaining the security of your Upside account and cash back rewards balance. All redemptions of cash back rewards are final and cannot be reversed or refunded.
  We understand that this may not be the outcome you were hoping for, but because this transaction was authorized through valid login credentials and there is no breach on our end, we will not be issuing a refund or replacement for the redeemed funds.
  

  We encourage you to take the steps we outlined earlier to secure the email associated with your Upside account and update your passwords, and were here to help if you need assistance doing that.
  

  Sincerely,
  Upside Support Team

  Customer Answer

  Date: 07/14/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23574670
  
  I am rejecting this response because:
  They gave me no information so I can try to figure out as to how my account was compromised. I have no idea where the funds went or how to prevent it from happening again. I will no longer use the app. and will inform everyone I can to not use the app. either.  
  
  Regards,
  
  ******* ******
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:06/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Upside does not offer customer support. I have not been able to access my money and log into my account. They say they send password resets but I never get them. I have cleared my cache cookies. Done everything to make sure I receive emails and I do. They have been sneaky in offering to give my money back and do not assist at all. Missing my cash back, difficulties with customer support, and deceptive practices.

  Business Response

  Date: 07/07/2025

  Hi, there,

  I checked my systems and I see that we were able to respond to your four emails in 2024, and I saw the newest email from my colleague Gelo last Friday. I see no reply as of yet, so I hope you received the email! If not, you might want to check your spam folder. I've copied and pasted his email for your convenience:
  
  "Hi there,
   
  I'm Gelo from Upside's advanced support team reaching out to you regarding your recent BBB complaint.
   
  We recently received a BBB complaint with the following details:
   
  Upside does not offer customer support. I have not been able to access my money and log into my account. They say they send password resets but I never get them. I have cleared my cache cookies. Done everything to make sure I receive emails and I do. They have been sneaky in offering to give my money back and do not assist at all. Missing my cash back, difficulties with customer support, and deceptive practices.
  
   
  I went over your account and saw that when you created your account, you chose to login using your ******** account. This choice means your login method is managed by ******** and requesting for a password reset email will not yield any result since there isn't a password stored in Upside.
   
  Please choose the appropriate login method to be able to access your account.
   
  Your understanding regarding this matter is greatly appreciated. "
  
  Please know that the fastest way to be helped is to reply to ****** message, or if you can't find it in your email, message us at *********************************** As Gelo mentioned, ******** manages the login for your Upside account and troubleshooting on that end of things should allow you access to your account.
  
  Best,
  L.R.
  Upside Support

• Initial Complaint

  Date:06/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm supposed to get a percentage of my purchase back by using the app however Everytime I use the app I have to contact them to get my money and 90 percent of the time the claim expires and I don't get my money back after all I would just like what the app promises to be done

  Business Response

  Date: 07/07/2025

  Hi, there,

  I checked my systems and I see that my colleague Gelo was in touch with you via email! I'm glad to see that he was able to issue the $9.68 cash back to your account. Offers should go through as long as you're using a card that's in your wallet on in-store purchases, but you can always provide us receipts like you did with Gelo, and we're happy to take a look.

  Because of the fact that you've received these funds, Upside considers the matter resolved.

  Best,
  L.R.
  Upside Support

• Initial Complaint

  Date:06/25/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May 2025 I inquired with the Upside company about what happened to my $240.00 I had earned in this account. ********************** said I had requested an ***** gift card on March 10 and it was sent to my .@*************** email. I never received the email. I sent a request to ***** support asking for any information about when, where, and what email address was used for the gift card. ***** support said they only had the email address which didnt match mine and they couldnt tell me the address because of security and privacy reasons. It was also spent on March 11. Upside insists the gift card was sent to my ****** address. I had another issue with a life insurance company where someone hacked into my account and took out a loan against the cash value on that account on March 12, 2025. I filed a police report and have since received my money back. I feel these two issues could be related since they were within two days of one another. Im attaching the info from ***** support which I also sent to Upside.

  Business Response

  Date: 06/26/2025

  Thank you for bringing this matter to our attention. We have thoroughly reviewed the activity and correspondence associated with Ms. *********** Upside account.
  
  On March 10, 2025, a $240 Apple Gift Card was successfully requested as a cashout from the Upside account registered under the email address ****************************** Our system confirms that the gift card was delivered to this same email address. Ms. ********** has acknowledged that this email is one of two accounts she created on the Upside platform. The gift card was subsequently redeemed the following day, March 11, 2025, as confirmed by the customers own screenshots from Apple Support. Unfortunately, if someone gained access to her email inbox, they could have used or deleted the gift card email before she was able to see it.
  
  At no point has there been any indication of a breach of Upsides systems. All actions on the account were initiated by someone who was properly authenticated through our app using the email and password associated with the customers account. ********************** does not have the ability to modify users email addresses or to submit cashout requests on their behalf. Because the redemption was conducted using valid login credentials and sent to the email tied to the account, we have no evidence of any malfunction or unauthorized action within the Upside system.
  
  Ms. ********** also shared that she experienced unauthorized activity in a separate financial account just days later.  Although the customer believes the two incidents may be related, the link appears to be the compromise of her own credentials or email account, not any vulnerability in Upsides platform, as the customer references an incident with an insurance company that is wholly unrelated to our company or product.
  
  Per our publicly available Terms of Service, each user is responsible for maintaining the security of their own Upside account credentials and email access. Our Terms clearly state that redemptions of cash back rewards are final and cannot be reversed or refunded. The Terms also affirm that account holders are fully responsible for any activity conducted through their login credentials.
  
  While we sincerely empathize with Ms. *********** situation, we must reiterate that the gift card redemption was validly executed from her own account and delivered to her email address. This matter stems from a personal email or device security issue outside of Upsides control. We consider this case closed unless any new, verifiable information becomes available.

  Business Response

  Date: 06/26/2025

  ******,
  
  Thank you for your continued patience while we completed our review of your concern regarding the $240 Apple gift card cashout from your Upside account.
  
  After a thorough investigation, weve confirmed that the gift card was successfully cashed out on March 10, 2025, from the Upside account registered under your email address ****************************** The gift card link was sent to that same email address, and based on the documentation you provided from Apple Support, the card was redeemed the following day on March 11, 2025. This confirms that the gift card was successfully delivered to your inbox, as Upside does not provide in-app access to gift cards after redemption.
  
  We understand your concern, especially given the timing of a separate unauthorized activity on another service. However, all evidence indicates that the core issue in both cases likely stems from unauthorized access to your personal email account. If someone gains access to a users email, they can intercept one-time links, reset passwords, and access services tied to that address. This type of compromise enables third parties to take actions that appear fully authorized within secure systems.
  
  From our systems perspective, the activity associated with your accountincluding the cashout request and redemptionwas completed by someone who successfully authenticated with the correct credentials. Because Upside has no access to users email accounts and no ability to intervene in external security issues, we cannot reverse or override valid transactions.
  
  As outlined in our Terms of Service, account and reward balance security is the responsibility of the account holder. Specifically:
  You are responsible for maintaining the confidentiality of your password and account, if any, and are fully responsible for any and all activities that occur under your password or account. You are responsible for maintaining the security of your Upside account and Cash Back rewards balance. All redemptions of Cash Back rewards are final and cannot be reversed or refunded.
  
  We know how frustrating this situation must be, and we truly sympathize. Since you've experienced unauthorized activity in other accounts, its important to ensure your email account is fully secure. We recommend changing your passwords, enabling multi-factor authentication, and working with your email provider to review access history and security settings.
  
  Please let us know if theres anything else we can clarify.
  
  Sincerely,
  Upside *********************start="1932" data-end="1935">************************************************************

  Customer Answer

  Date: 06/28/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** **********
  
  

• Initial Complaint

  Date:06/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The issue relates to funds due me from the ongoing purchase of fuel using the Upside service. Ther funds have accrued but there seems to be no way to complete their requests. I beleive that the amount due me is $68.01 but it may be more or less correct since the information isn't on the screen to be verified.

  Business Response

  Date: 07/02/2025

  Hi, ******!

  I checked my systems and I see my colleague Gelo reached out via email on June 26th - I hope you received his message! If not, it might have gone to a spam folder. I see that he included the screenshot of your ****** cash out, so I've attached it!

  I concur with ****** assessment; "Please contact ****** directly and provide the Transaction ID ***************** sould you need help with this cashout."

  With the transaction ID, ****** should be able to assist you with the funds. Since we've now provided this information via email and the BBB dashboard, Upside considers this inquiry resolved.

  Best,
  L.R.
  Upside Support

• Initial Complaint

  Date:06/19/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  False advertisement and/or not honoring deals advertised by them and the businesses they work with.

  Business Response

  Date: 06/26/2025

  The customer is demanding credit through ********************** for purchases that were made on a different application several months prior to the creation of their Upside account. ********************** is not responsible for providing this credit and we have attempted to explain this to the customer several times since their contact on June 8th through this filing. The customer's ********************** account was created on 5/26/2025. 
  
  Please also note this customer has been repeatedly combatant with our support team and has repeatedly stated they will be filing with an attorney, despite our team's attempts to assist them and remain civil PRIOR to this dispute filing: 
  
  Jun 14 Customer responses: "Again, I followed all the guidelines from both chime and upside. Now I have done it through both platforms with the same result. Chime says that upside makes the final decision  on cash back. So, again, that puts us right back here. Now here's how I see it. Instead of you guys wasting time trying to figure out a way out of honoring your rewards,  why don't you just sit down, admit there was a mistake, and compensate me for the actual rewards and now, probably a little more for wasting my time for the past 4mos. That being said, all conversations are being forwarded to my attorney. June 20 is right around the corner." "And the article states the obvious. Nothing to do with the price of tea in *****."
  
  Jun 19 Customer response: "I was respectful enough to allow upside 1 more chance to make things right, but you refuse, and instead waste more time and energy looking for ways not to do the right thing. As I said a few days ago, as of 6/20/25, communication will cease and you will be hearing from a consumer attorney on my behalf. We will no longer be discussing who does what." 
  
  Jun 20  Customer response:  "I am going to keep doing this until you get it through your thick skull."
  

  June 21 Customer response: "The only response will be legal action."
  
  We ask that the BBB not allow this customer to reopen this complaint once we have submitted our response.

  Business Response

  Date: 07/07/2025

  Hi, there,

  I checked my systems and I see that my colleague Gelo was in touch via email, most recently on 6/25. I see that he was able to provide these two adjustments to your account:
  
  June 5th, 2025 at Holiday 9620 No. Division, *******, ** ***** - $1.03
  June 2nd, 2025 at Holiday 9620 No. Division, *******, ** ***** - $1.17

  I'm glad you received your $2.20 in manual funds. Since you've been able to get the cash back for these offers, Upside considers this matter resolved.

  Best,
  L.R.
  Upside Support

  Customer Answer

  Date: 07/19/2025

  I never received the June 8 email. I wish to dispute the businesses decision.  Seeing as that is only 2 of the 20 or more transactions they still owe.

• Initial Complaint

  Date:06/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had initially was going to pay for dinner paying with Upside where I transferred the amount to Upside to get a % back from Upside. I ended up not paying that way. Said if not used for 4 hours it will automatically be returned. It was not. Ive co tasted them 3 doffeeent occasions and still have yet to receive the refund. Each time they tell me wait 5-8 days and check with your bank. Well my bank doesnt have any records or pending transactions for refunds. Im getting the run around each time. They dont have a phone number to speak to anyone only a bot who sends an email to a human and the human has automatic same responses each time.

  Business Response

  Date: 07/02/2025

  Hi, *******,

  I checked my systems and it did end up that something out of the ordinary had happened with your Pay with Upside offer. Because it was unusual, it was hard for the team to diagnose! We were giving you the typical information based on the best updates we had at the moment, but now I realize something was amiss.

  I found out that our engineers manually refunded this transaction for you on the 27th, and you should be seeing it now. I'm also issuing $10 to your Upside account and you should see that apply within the next 24 hours.

  Please know if you have further questions, email is the fastest way to be helped!
  
  Best,
  L.R.
  Upside Support

  Customer Answer

  Date: 07/02/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* *****
  
  

• Initial Complaint

  Date:06/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I downloaded the Upside app based on radio ads claiming it was a fast, easy way to earn cash back on gas and groceries. I followed all instructions, uploaded valid receipts on time, and provided all requested information. Despite this, multiple rewards were denied with no explanation, and payment processing regularly takes over 7 dayscloser to a net-30 model, which is never clearly disclosed. One claim in particular was denied due to something the convenience store did incorrectly on a receiptnot my error. I was given no chance to clarify or appeal. The app offers no real dispute process and support responses are vague and unhelpful.The app collects significant personal data with very little return. It lists offers that often dont work and fails to provide transparency when rewards are denied. Customer support is unhelpful and provides vague or canned responses. The process is neither simple nor reliable, and Upsides marketing is highly misleading.The company should update its advertising to reflect actual payout timelines and clearly explain reward denials. I am requesting a review of their practices and payout of my valid, previously denied claims.?Desired Resolution:An explanation for all denied rewards including 3rd party reasons with feedback on how to avoid in future claims.Immediate payout for valid claims Honest advertising about payout times BBB oversight of misleading marketing practices and promoting clientele under the age of 21 to use their platform I feel this is deceptive and unfair. I believe I followed their process properly and should not be penalized for errors outside my control. Other users should have the ability to opt out or be granted a fair appeal process post denial.

  Business Response

  Date: 07/02/2025

  Hi, ****,

  We've received your feedback and I see that Gelo emailed with you about your concerns as well.

  Since you asked him to not respond to your last email, I'm afraid have little else to offer; I've reviewed the information Gelo provided and he was correct. We are real people on the other end of these emails, and while we do not have phone service available, we really are trying to help.

  Since the inquiry here was nebulous and we reached out via email to try and directly address your concerns to little avail, Upside considers this BBB complaint closed.

  Best,
  L.R.
  Upside Support

• Initial Complaint

  Date:06/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We utilized the Upside cash back since 2022. We recently attempted to cash out to a target debit card for $99.89 as stated on our account on June 6th. We were informed via an automatic email that a gift card would be emailed within 48 hours. To date I have contacted the company via chat and email 5 times on each method and have been told a response would be sent within 24 hours. To date I have yet to hear from the company. I have messaged them on ********, on their application and have heard nothing nor have we received gift card information. I have diligently been checking our spam box in our email and have not received anything. The company has failed to respond to any messages nor provide the promised cash back. They have proven to falsify their advertising in multiple manners and have failed to provide cash back within their guaranteed 48 hours time frame.

  Business Response

  Date: 06/26/2025

  ******,
  
  Thank you for reaching out and for sharing your concerns. Were very sorry to hear about the experience you described and appreciate the opportunity to clarify and assist.
  
  Weve reviewed your account and can confirm that your cash out request for a Target gift card in the amount of $99.62 was successfully processed on June 4, 2025. We have recently resent this link again on June 17th, but have not received a response to this message indicating that you have received it. 
  
  Additionally, our support team responded to your inquiries on five separate occasions between June 7 and June 13. Each response included confirmation that the gift card had been issued, along with the necessary information to access it. If you have not seen these replies, its possible they may have landed in your spam or promotions folder. We understand how frustrating it can be when messages dont reach the inbox as expected. While our system indicates the gift card was delivered within the expected timeframe, we acknowledge that your experience fell short of your expectations. Please know we are continuously working to improve our communication and support systems to better serve you and all our users.
  
  If you continue to have trouble accessing your gift card, wed be happy to help further to ensure youre able to use it without issue.
  
  Sincerely,
  Upside *********************start="1932" data-end="1935">************************************************************

• Initial Complaint

  Date:06/13/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Made a purchase on May 30. That was my 10th purchase qualifying me for 10 cent bonus on my 1st purchase in June. I June 2 purchased 31 gals with a 10 cent offer. This would also qualify me for the 10 cent bonus. But they didnt credit me for my bonus. I have repeatedly requested payment but 1-they cite rules disallowing me to receive the bonus 2-claim I got the bonus on my tenth purchase in May instead and 3-also claim I was given a random 37 cent bonus, 4-which doesnt appear anywhere in my activity or earnings 5-when cashing out theres not any extra account. They lie and cheat 6- after repeatedly contacting upside I still have no resolution. Sure its only $3.10 but this has happened numerous, numerous times before upside is just shady

  Business Response

  Date: 06/27/2025

  Hi ****!

  I checked my systems and see that my colleague Gelo broke down the math on you recent offer - I saw that you received a bonus on an offer you weren't expecting. Please know that our bonuses and incentive programs can often change, but we're always happy to answer questions via email.

  I've added a $.15/gal bonus to your account to make up for any confusion. Upside considers this issue resolved.
  
  Best,
  L.R.
  Upside Support

  Customer Answer

  Date: 06/27/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** ****