Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/05/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought PIE workers comp insurance because it was affordable for my small business. Once I got to a position where I no longer needed workers comp insurance, I decided to cancel my policy. That was on 10/2/2024. On November 7 2024 I was contacted by ************************* about performing an "audit" on my workers comp policy. I begrudgingly filled out all the information they requested. Today, 12/5/2024 I receive a bill from PIE insurance for ******. When I contact them about what this bill is for, they told me it was for an audit of my 2023 policy and that they require more money, even though I never filed any claims. They also say they will automatically draft the funds from my checking account.On 09/27/2024 I paid ******* for my ***** policy. On 10/2/2024 I paid them ****** for my ***** audit. I'm not sure what the audit from ************************* covered. Now today 12/5/2024 they are requesting another ****** for my 2023 audit. I asked when I would receive my refund for cancelling a 6-day old policy for *****. They told me "after the audit is complete". I asked if the audit had even been started. They said no.This company runs 2 years behind on audits. Then, when the audit is complete, they charge you more money even after paying your premium in full. Then when you want to cancel your policy, they hold up your refund.

• Initial Complaint

  Date:11/05/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had Pie Insurance for our worker's compensation policy. When our renewal came about in April of 2024, the price increased drastically and so we needed to work with our insurance agent to find another company. There was no time to get a new company in place before the expiration date, so we renewed the Pie Insurance policy for one month and then cancelled it when we found the new one. I have been battling with Pie Insurance since May/June of 2024 for a refund of what we paid for this policy for one month. They took a down payment and then one or two months' worth of premium out of our account. I have been calling and at first it was an audit needed to be done for the one month of wages to verify the information. I did the audit, I spoke with the audit company (******) and she had sent the audit results back to Pie Insurance. They tried to tell me they didn't have the completed audit which was a lie. Now they are admitting they have the audit results and that there is an error in their system to be able to read and process the audit. This error has been going on for at least 3 weeks now and IT has not fixed it. I just want my refund. I am tired of calling them all the time and arguing with them. It has been 6 months. I am asking for help trying to get this resolved. Thank you!

  Customer Answer

  Date: 12/07/2024

  The company did refund us $326.00.  However, they kept $500.00 for the early cancellation fee of the policy.  The policy states that they was no early cancellation fee.  So they still owe us $500.00.  I appreciate you trying to contact them and help in this matter.  Thanks!

   

  ****** and ***** *******

• Initial Complaint

  Date:10/16/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Recently they mistakenly took roughly 20K from my account preventing me from processing payroll and paying my staff. I am. This is for coaches delivery service policy number ******. I had $9,621 taken from my account on ***** and most recently on ***** for $8,854. I did not approve the transaction and at this point they stole from me. I want them to immediately refund my money!

• Initial Complaint

  Date:06/21/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nov 2023 sent total payroll for year from Nov 2022-October 2023 on auditor form. Received call from representative regarding an email sent for renewal. Notified her it was not received. She verified email addresses for my husband and I and they were incorrect. **** correct email and she stated she updated and would resend. Never received. Did not receive by mail either.Dec 2023-***** is called by auditor and walks through the nature of business and employees to complete audit.5/21-***** called. Suppose to call him back. A draft on 1376 came out of our account on 5/21. There was no letter in the mail or email as to why the policy premium increased ******** per month. Cancellation was requested immediately. When calling, I was hung up on and immediately received an email from the audit department. Our premium went from 300 to 1376 from their premium audit. No information was sent regarding cancellation. 5/22-stop payment on pending 1347 draft and block on our account for anything Pie insurance related. Docusign was sent for cancellation and signed 5/22.5/31-email notice of cancellation if premiums unpaid on 6/21. 6/11-email to ***** regarding ******* in premium past due. 6/11-emailed requesting audit findings to compare. 6/14-emailed to request copy of audit findings. Called from letter sent stating going into collections and threat to cancel on 6/21 received in mail. On phone gives 2 options. Option 2 for audits. All it does is put on an audio recording saying to email audits @Pieinsurance.com. No response from my request for audit findings. 6/18-email to ***** from Pie regarding ******* in premium past due. 6/18-reminder email regarding **************** premium invoice included with description audit only. No details just balance.6/21-received letter stating docusign was received that was signed on 5/22.I have still not received anything from their audit to show how they came up with ******* owed in additional premiums.

• Initial Complaint

  Date:05/01/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/8/24 Pie SE Insurance withdrew $6170 from my account. I immediately got in touch with ******* and Associates, the broker, working on my case. Who informed me that probably *** insurance did not receive the paperwork on time. However, *** Insurance took 10 days to respond. My broker informed me that they were trying to send the information requested to the insurance company but that they weren't responding. They finally responded with an email inquiring that my broker send information, which they sent over. I called to make sure the information was received by ***, they took an additional 10 days to respond. On the 11th day, they informed us that they did not receive the documents. However, after inquiring further they confirmed that it was received and nothing else was needed. However, on 4/9/2024 they withdrew another $6170 from my bank account. Again, my broker tried to contact them, and no response. after multiple attempts, they were able to reach someone in the *** insurance and were told they needed additional documentation to complete the audit. This was after, we had been told that nothing else was needed. It has been over 15 days since the last requested document was sent without an answer. Upon calling them today, I was told they had called me on 3 separate occasions, but I never received a call. They stated that the case was still open and that it was transferred to a partner company ****. This company does not answer phones and only has a voice message, where you can leave your name to get a contact. After leaving my information, they called me and stated they could not find my policy and transferred me to another department where I left another voicemail. I am still awaiting a response and am out of over $12,000. My automatic payment is $1613 they, however, withdrew $6,170, twice with no explanation.

• Initial Complaint

  Date:02/26/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PIE requested a premium audit in July of 2023 for a 2022 Worker Comp policy. Our company provided all of the requested information on time. There was never any follow up or request for additional information or clarifications. Seven month later, in early February of 2024 we received the premium results and a balance due notice of over $3,500.00 and told this would be deducted on 2/21. This was easily contested as the auditor obviously misallocated salaries to the wrong job classification code as there are only 4 FT employees. *** was contacted through their own suggested methods of communication, email (as they will never pick up a phone line or return a voicemail), and I requested that the information be corrected before any deduction occurred. This was several weeks ahead of the scheduled deduction. The clarifying documentation was emailed no less than 4 different times with no response. Now today after several weeks of attempts to resolve the matter PIE deducted over $3,500.00 from the company payroll account. If they don't have the capabilities to address their own mistakes or even communicate with customers over basic issues like billing they shouldn't be able to have a license to operate in the ********************** industry. I should have known not to continue to use them by how bad their service has been. I would practically have to beg for renewal info. And only after 3 years did they finally get our business addresses correct. I've had other WC policies for the past 16 years with absolutely no issues. I have to think the issues I'm facing are based on a culture that just doesn't care about servicing their customers or they are so understaffed that they shouldn't be allowed to operate in this industry.Next, I will contact the **** of Insurance to file a complaint because if I've had to give this much effort to try and resolve a clearly incorrect audit how hard will it be to get the thousands of dollars wrongly taken returned to our company?

• Initial Complaint

  Date:02/23/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Policy Cancelled June, 2023 upon renewal date $ ********* Workers Comp Ins.Billing me a year later after cancellation of this policy, Upload will confirm my email and I also spoke with someone over the phone to confirm this was not to be renewed and policy was cancelled.A year later I now Receive a bill of $ ********* Invoice #c478FD7C-0005

• Initial Complaint

  Date:05/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pie Insurance sent a sales marketing flyer to (*********************** ******************** ********, ******************, Soquel CA. It stated that their records indicated my worker's comp insurance would expire on 8/29/2023, and they would quote me for a new policy.1. There is no *********************** at ************* My name is ******************* 2. I am the owner of **** ******** at ************* (for the last 16 years) 3. I do not have now, nor have I ever had employees, so no workman's comp has ever been required. 4. When I called to inquire into the possibility of contractor fraud (this *************** using my contractor's lic# and address to operate illegally, I was told they don't know how they got their information for their records, there was no one else in the company to discuss the issue with, and hung up on me 4 times. (I then resorted to this complaint) 5. I would like to find out where they get their info, so I can determine whether someone is fraudulently using my lic# and address, or if it's just gross incompetence on their end. (Which, after speaking to several different employees, (even though they all sounded like the exact same person) would seem a likely scenario.

  Business Response

  Date: 07/10/2023

  Thank you for taking the time to provide feedback on your experience with Pie. Upon internal review, we confirm that the marketing flyer in question was sent to the name and address stated in the complaint. Pie Insurance obtained the contact information used for the marketing campaign from a third-party vendor known as Insurance Xdate, LLC. We recommend contacting them to update or remove your information at [email protected].
  
  Separately, we are disappointed to hear you had a negative experience when contacting Pie. As a company, we strive to deliver exceptional customer service, and it is disheartening to learn that we fell short with your interactions with us. Your feedback is invaluable to us, and we will use it to improve.
  

• Initial Complaint

  Date:12/14/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are not reliable. We just switched and already hate them! They are unable to reset your password. Something that simple, we are on a back and forth about this stupid subject for weeks now, yes you read that right! Something simple has become a nightmare, as my co-workers who deals with insurance are unable to connect with the account. Never have I ever in my life I came across something so ridiculous as this. This company is a complete joke. They had my account set up with the wrong email, I asked them to change that, after too many back and forth (not worth my time honestly) they were finally able to change to the correct email, however, someway somehow, they messed the entire account, they locked me out, and they are unable to get my account live again, it was just a simple reset and make you change a password. I am so ******, as we are unable to change any company's information, or bank information, or password for our own security. Their IT Team ***** and they don't know what they are doing, they keep milking the job that should have been done already. This is Insurance hard as a burnt crust pie. I don't recommend to anyone and as I read the other 1 star reviews everything starts to make sense now. I am already looking for another one because they're not worth my business.

• Initial Complaint

  Date:12/11/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My nonprofit purchased insurance from PIE for a short-term program. We paid the fees in full and canceled the policy at the end of the project. PIE stated that they might owe us a refund and they wanted to audit our salaries. I sent the salaries in to them. We made much less than they insured us for; however, we had to insure at a minimal level. We insured at $80,000 although our company makes less than $50,000 annually and since this is workman's comp insurance, we made around $10,000 although we insured for $80,000. They emailed me and said they were billing us more money after their audit as we made more than the amount we were insured for. This is not true. We made thousands less than we insured for. They created a bogus worksheet to say, oh no, you earned too much. You have to pay us more. I informed them that our policy was paid in full and has been canceled since September. We will not pay them an additional amount for monies we did not earn. They are now billing me continuously for an amount we do not owe to them. I have emailed them numerous times, but have decided that since they do not wish to acknowledge their error, and seem to be scamming customers for more money than the policies require, I am logging my complaint here.