Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Better Business Bureau®
For Businesses
Share
Business Profile

Charter Bus

Best Bus

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Charter Bus.

Complaints

This profile includes complaints for Best Bus's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Best Bus has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Best Bus

      2029 P St NW Ste 201 Washington, DC 20036-6902

    • Best Bus

      1401 Church St NW Apt 516 Washington, DC 20005-2056

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/18/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I filed a complaint with the Besy Bus Company immediately following a trip I took from ******************** to *************. Upon my return on July 23, 2024, I discovered damage to my luggage bag and clothing from an unknown type of critters in the seat where I sat and in the overhead compartment. The bug-type creatures had attached themselves to my clothing (pants/shorts, underwear and top as well as my luggage bag. The creature/critters/strange looking bugs had spikes that embedded into the clothing. There were so many on my clothing I was too fearful to remove them. Therefore, I took off my clothes instead of removing them. I didnt make any attempt to pull them off my bag either. I became very concerned that they would bite me and cause skin irritation on my body. I also didnt want to chance bringing these unknown creatures into my home where they could infect my carpet and furniture. Therefore, I left my clothes and luggage bag outside. I suffered an itchy feeling on my legs and upper groin area. I sent an email to customer service who made false promises that a manager would contact me. I never received any follow up from the management team as I was told. I asked in writing for compensation to cover replacement of my clothes and the bag. To this date, I have not heard anything from anybody regarding this matter. I sent pictures as requested to the company as well. There has not been any response from Best Bus regarding my request to compensation! The last email was dated July 25. The email was sent to ******************************** Contact name was ******. Phone number is ************. No one had reached out to me since then. This had led me to contact BBB for assistance. I can be reached at ************ or email at ************************** Thank ******. ******* *******-******

    Best Bus is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.