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Business Profile

Caterer

Georgetown Cupcake

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Caterer.

Complaints

Customer Complaints Summary

  • 16 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/17/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Fraudulent business practices. Charging incorrect pricing for goods and services. Delivering low quality product, not as promised. Failure to respond to customer inquires.

  • Initial Complaint

    Date:02/11/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My parents purchased cupcakes online to be sent to me for Valentines Day. They ordered them on 02/01/2023 to arrive on 02/10/2023. Never showed up. Also seems to be a problem with this company right now. They are taking peoples money and not delivering.

  • Initial Complaint

    Date:02/01/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had an order delivered on 12/22/22 and there was plastic in the frosting of multiple cupcakes, including one being eaten by my three year old niece. I emailed the shipping department multiple times with pictures asking for a refund. Georgetown cupcakes never replied after multiple attempts. The order number is *******. I have emailed 4 times and called without a response.

  • Initial Complaint

    Date:01/23/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on Jan 20th, and my card was immediately charged the order total of $67.67. However, I did not receive any order confirmation, and the website still says that a balance due despite the bank saying the transaction was successful. I tried emailing the shipping email provided on the website as well as calling the phone number for shipping as well as other locations multiple times, but nobody answered at all. The emails also got no replies. I wish for a refund of my charged amount and response from the business regarding the order.

  • Initial Complaint

    Date:10/31/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered cupcakes on 10/22 for a 10/22 delivery and they came 10/24 when website says they don’t ship Sunday or Monday. Also received incorrect flavors. I paid with a gift card and company said they would refund but I have not heard back I have contacted them everyday the store and shipping and have not heard from anyone. Pic shows what I revived vs what I ordered. Emails showing I would have delivery Saturday and also get refund. I did email them telling them I paid with a gift card and how do I proceed and nothing.

  • Initial Complaint

    Date:10/28/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The vendor accepts online delivery orders, including emailing an Order Confirmation and ACCEPTING PAYMENT. The vendor does this with no intention of filling the orders. This is prima facie FRAUD. The vendor even goes so far as to advertise timely coupons, special events, products, etc., to entice orders (on its ******** page, for example), again, with no intention, plan, or action taken to fill orders. Again, this is prima facie fraudulent, not to mention duplicitous, amoral, and downright hurtful, as such orders clearly always are for celebrating special occasions. Local ADA offices should be shutting-down the company and charging its owners. To view just a few of the complaints defining the consistent, intentional, nature of the situation: ****************************************** . Additionally, NOT ONE OF THE PHONE NUMBERS LISTED FOR THE COMPANY (on my order confirmation and the website) ANSWERS, nor do any of the email addresses.

Georgetown Cupcake is NOT a BBB Accredited Business.

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