We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Building Contractors

LP Building Solutions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Building Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/22/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    CN C20231204540 I am writing to file a complaint against ** Building Products for their failure to honor the warranty of their ** SmartSiding product installed on my residence in *********, ** in 2011.During the construction of our new home in 2011, my wife and I made the conscious decision to invest in ** SmartSiding due to its advertised 50-year warranty. This warranty provided significant peace of mind and assurance of the product's longevity.Recently, while undertaking an addition to the house, our contractor discovered widespread deterioration of the ** SmartSiding .Significant splitting and cracking was observed on the lower sections of the siding. This significant damage is entirely unacceptable for a product marketed with such a lengthy warranty.The yard we bought it from directed me to **. Unfortunately, ** referred me to the company which previously applied the paint to their siding. However, this paint supplier no longer maintains a relationship with ** and refused to acknowledge any responsibility for the issue. However, after a cursory assessment based on photos alone, ** denied warranty coverage, claiming the damage falls outside the scope of their warranty. This dismissive response without a proper on-site inspection is deeply concerning and demonstrates a lack of customer care.The observed deterioration of the ** SmartSiding after only 12 years of service contradicts the promised 50-year warranty and significantly impacts the aesthetic and structural integrity of our home. We are not only disappointed in the performance of the product but also frustrated by the dismissive and inadequate response from **.Therefore, I request the Better Business Bureau to investigate this matter and intervene to ensure ** fulfills its warranty obligations and provides a satisfactory resolution to this issue. My desired outcome is either a full replacement of the defective siding or a complete refund for the purchase and installation costs.

LP Building Solutions is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.