Reviews

Review Details

• Review fromArpita/ Mike P

  Date: 08/27/2024

  1 star
  We ordered brand new 30 inch icemaker from Restaurant supply. Upon receiving V started doing installation, which took two hours and we followed all the guidelines that needs to be done in order to install the brand new icemaker after installation we started it. It did not make any single ice Within 12 hours of period. Very second day we call restaurant supply and we been told that someone from technical department will give us a call back which we did not receive so we decided to call back. Finally we be able to speak with technical person. We address the issues and as soon as we did, the technician told us that the unit is faulty And he needs to send local repair person to check it out. The repair guy show after four days and took six hours to just diagnose it. After that many hours, the technician told us that he will give us a call back, very second day I got the message from him saying that he needs to order part to make it work. We cannot believe brand new Machine needs to Replace part to run it. We requested restaurant supply to replace faulty icemaker, and they refuse it saying that we only can repair it. Since week we do not have ice because we received faulty ice maker, and the supplier not taking responsibility to even replace it.

  Restaurantsupply.com

  Date: 07/10/2025

  Thank you for taking the time to share your experience. We sincerely apologize for the frustration and inconvenience you’ve encountered with your new 30” ice maker. This is not the experience we aim to provide, and we understand how disruptive it can be — especially when the unit does not work as expected right out of the box.
  To clarify, our warranty policy is in line with industry standards: manufacturer-authorized service and repair are the first steps when a product arrives with a defect. We understand your disappointment that a brand-new unit required a service visit and parts replacement, and we agree — that’s not ideal.
  That said, we are working closely with the manufacturer and service team to ensure the repair is completed promptly and correctly. We are also reviewing the communication delays you experienced so we can improve how we support our customers moving forward.
  We truly value your business and your patience, and while a replacement was not authorized under the warranty terms, we will continue to advocate on your behalf to bring this matter to resolution as quickly as possible.
  If there’s anything we can do to assist in the meantime, please contact us directly at 855-838-1010.

• Review fromMarcus c

  Date: 07/23/2024

  1 star
  Ordered under counter refrigerator sent it damaged had refuse shipping said they ship another that day keep lie say they send it took almost month get another one it was damaged to they wouldn't make it good only blaming shipping company

  Restaurantsupply.com

  Date: 07/10/2025

  We’re very sorry to hear about your experience and truly understand your frustration. Receiving a damaged item — not once but twice — is unacceptable, and we sincerely apologize for the inconvenience and delays you faced.
  While we do rely on freight carriers to transport large equipment, we take full responsibility for ensuring our customers receive products in good condition. When damage occurs in transit, we follow required shipping claim procedures, which can unfortunately add time to the resolution process — but this is never an excuse for poor communication or a lack of urgency on our part.
  Please know that your experience is not the standard we aim to provide. We are actively reviewing this situation internally to prevent similar issues from happening in the future.
  If your case is still unresolved or if we can assist further, please contact us directly at 855-838-1010. We want to make things right.

  Marcus c

  Date: 07/10/2025

  I contacted you directly more than once you wouldn't do nothing and still have not

  Marcus c

  Date: 07/10/2025

  You waited a year haven't made it good just now responding and it rusted days after getting

• Review fromJD R

  Date: 01/05/2024

  5 stars
  Ordered products needed and they shipped the next day and arrived the day after shipping. Items are quality and very affordable.

• Review fromDeborah S

  Date: 09/23/2023

  5 stars
  I ordered 3 serving utensils in Sep. 2023, and the correct items were delivered in only 4 days (and that included a weekend). The shipping seemed a bit high at first; however, the cost of these items were so inexpensive that the 3 items with shipping, cost less than those same items on other websites with free shipping.

• Review fromJoel P

  Date: 07/13/2023

  1 star
  Horrible company. Lengthy and super hassle filled return when they sent us a Refrigerator instead of the Freezer we ordered. Then pulled illegal Bait and Switch and told us that it was a pricing error and we would have to pay 10 times the listed price if we actually wanted the freezer. Tried to garner sympathy saying it was at cost, but I've seen it listed other sites for $1,000 less than they said. Rude and uncaring Joseph from customer service, only started being nice when I told them I was reporting them to FTC. I have reported them there and here, I hope everyone else does too. I wish I had read these reviews first, how do they have an A+ rating?

• Review fromBrian H

  Date: 03/09/2023

  1 star
  I tried to contact Restaurant Supply to find out how to service the icemaker i bought from them which needed service just 14 months after purchase. I pressed option 4 for warranty/service and was repeatedly disconnected. I pressed option 1 - same thing. From the comments below I tried an extension and left a voicemail. No return call. I wish I had thought to try and call their customer service before ordering through them. It appears their "customer service" department does not actually exist! Be warned if you are considering buying through them.

• Review fromDustin B

  Date: 11/02/2022

  1 star
  Dont waste your time with this company, order from webstarurant. I ordered cups listed in stock on their website, only received 2/3 of the order and was basically told sorry about your luck , theyll ship when instock. After that the salesperson Michael was rude an unresponsive when asking about an already paid for items ETA. IM glad i learned my lesson on a $40 item not the larger equipment i was looking at .