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Business Profile

Travel Agency

Eva's Best Travel, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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  • Initial Complaint

    Date:04/18/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Evas Best Travel (EBT) is a small husband/wife travel agency that is supported by a larger travel "host" agency, Outside Agents (OA) for a fee and commission agrmt. EBT then utilizes a wholesaler (*****) accessed through OA. Under contracts between EBT/OA and wholesaler, the client (we/us) can not communicate with the wholesaler. The wholesaler puts together the actual itinerary. We planned a moderately detailed trip to ***** for June 2023 that included 3 cities, ******** being one. Decision to purchase was made on Sat 2/4 and deposit & paperwork submitted. Although this took place on a Sat/weekend EBT indicated to me everything was "held" until Mon 2/6 when it would all be finalized. I did not hear from EBT the days following so assumed it was confirmed. I then heard from EBT on Thur night 2/9 that the hotel in ******** was sold out. Meanwhile I later learned EBT had been notified by ***** of the sold out hotel on Tues 2/7. EBT waited 3 days to inform us. They offered alternatives in the package price range. One was not as nice w/ bad reviews and the other 5 or so were NOT IN Positano. Being IN town was the requirement and in the original itinerary/contract with deposit. Since ***** could not find a comparable alternative EBT went to another wholesaler and found a hotel (not as a "package" price) that was $1000 additional on top of our package itinerary. We feel had EBT not waited 3 days to communicate this we would have had a better chance to find a comparable hotel. Apparently things were selling out very quickly for this destination this time of year. We feel EBT should absorb the cost of the additional $1000 through her commission as it was her fault for waiting and we missed possible opportunities. In addition, EBT has been very uncooperative in giving reasonable explanations, blaming ***** and not admitting or taking responsibility for her mistake. She has not been truthful with details of the reservation and has misled us. We feel trapped with no recourse.

Eva's Best Travel, LLC is NOT a BBB Accredited Business.

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