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Business Profile

Online Retailer

Rebaid

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 22 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/19/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I participated in a rebate promotion facilitated by Rebaid, in which I was promised reimbursement for pur*****s made on ******. I made these pur*****s based on Rebaid's listing and submitted the required proof.

    On May 29, 2025, I requested a rebate payment of $472.73. Rebaid’s system marked the payment as “sent” on June 1, 2025, yet as of June 19, 2025, I have not received the payment. Their own terms state payments will be processed and received within one week.

    I have contacted their support before and previously experienced similar delays, which were only resolved after persistent follow-up. This has now become a recurring pattern of late or missing rebate payments.

    I believe this practice is misleading, especially for users relying on their stated timelines when participating in rebate offers. I am requesting immediate resolution and full payment.

    Business Response

    Date: 06/21/2025

    Hi ******,

    This payment should have posted to your ***** account ending in **** last week. Rebates are processed in weekly batched, not instantly upon clicking the withdraw button. Once processed ACH payments will post to your checking account within 7-10 business days.

    Regards,

    Rebaid Support

    Customer Answer

    Date: 06/24/2025



    Complaint: ********



    I am rejecting this response because this issue is not isolated — it has happened multiple times with Rebaid. I fully understand that rebates are processed in batches and that ACH transfers can take time. However, based on my direct experience, Rebaid routinely fails to send the payment unless I proactively reach out, even after several weeks have passed.
    Each time I submit a withdrawal request, their system marks it as "sent" — but in reality, no funds are actually deposited (even after more than a month) until I contact support and raise the issue. This has now happened repeatedly.
    Additionally, their platform makes it intentionally difficult to track the exact withdrawal request date, and the interface only shows that a payment was “sent” without providing any confirmation or traceable reference. This creates confusion and, in my opinion, is designed to discourage follow-up by making users believe the issue is with their bank or that the payment is in process.
    Based on this recurring behavior, it appears that Rebaid does not send the rebate payments unless the customer follows up, effectively saving money by exploiting those who assume the payment is just delayed or forget to check.
    I am not asking for an explanation of how ACH works. I am pointing out that their system falsely marks payments as sent while no deposit occurs — until prompted by user complaints.
    This is not a delay. This is a pattern of misrepresentation and poor business practice that should be corrected.
    Sincerely,
    ****** *********** 

    Business Response

    Date: 06/24/2025

    Per your response it appears you have now received the payment you previously reported as missing. Rebaid also offers payment by mailed check which is typically received within 14-21 days after withdrawal which may be an option you choose on future withdrawals.

  • Initial Complaint

    Date:05/22/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did not receive the check they sent on Apr.27. It should arrive in 1-2 weeks but it's been a month and all my requests went unanswered. I demand resending the check or deposit money directly to my bank account on file.

    Business Response

    Date: 05/23/2025

    Hi ******,

    Thanks for reaching out. I reviewed the payment history on your account and I see check #****** in the amount of $129.02 was mailed on May 5th. Checks usually arrive in about a week but can take up to 2 weeks. Since it's been more than 2 weeks we'll void this check and mail a replacement. Please just confirm the mailing address listed below is valid.

    Sent to:
    ****** ***
    **** *** ********* ***** ***
    **** *** ***** ** *****

    Customer Answer

    Date: 05/23/2025

    To the business,

    Yes the mailing address is correct.



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.


  • Initial Complaint

    Date:05/07/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 13, 2025, Rebaid allegedly issued my rebate as a direct deposit. After waiting a week and not receiving my refund, I submitted a ticket to support. I received an automated email saying they will respond within 5 business days. They never responded, so I submitted another ticket. Another 5 days have passed, and I still have not heard back. The lack of customer service and communication is very upsetting. I don't understand why they won't respond. Makes them seem very sketchy.

    Business Response

    Date: 05/15/2025

    Hi *******,
    There have been a total of 6 rebates paid on your account. 
    $14.95 which was paid by check #******, you should have received it in late February
    $34.99 which was paid via direct deposit, you should have received it in your checking account sometime between April 23rd and 25th
    $62.13 was paid by check #******. It was mailed earlier this week and you can expect to receive it in the next few days if you haven't already.
    Please review and advise if your able to locate these payments or if you need further assistance.

  • Initial Complaint

    Date:04/17/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used Rebaid****, a rebate portal that offers cash-back rebates after purchasing products through their referral links. During 2024, I purchased multiple items as instructed and qualified for a rebate of over $200.

    I have contacted them multiple times over the last 3 months and have not received any response. Despite following all their instructions and providing the required documentation, they have not honored their rebate.

    This appears to be deceptive marketing or rebate fraud, and I am requesting assistance in recovering the funds or holding the company accountable.

    My account with them is *********************

    Customer Answer

    Date: 04/21/2025

    The merchant replied, and now is satisfactorily resolved.

    Thank you for your help!

  • Initial Complaint

    Date:02/10/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    It's been weeks since they *supposedly* sent me the rebates to my checking account but neither the money arrived nor the customer service is responding to my emails and the numerous tickets I opened. Non existing support team, bad business practices. At this point I started to wonder, have I been scammed??? Will I ever get the rebates they promised???

  • Initial Complaint

    Date:02/05/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I requested a payout and never received it

  • Initial Complaint

    Date:12/30/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I still did not receive my two withdrawal 15 days after submitting the request. The website claims it has sent money but I never received it. They also never reply to the tickets I submitted, which is the only way to send any request. From previous BBB complaints, it seems this company has completely stopped responding to shoppers since last year.

  • Initial Complaint

    Date:04/01/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 16 I requested direct deposit of $341.85. The amount should post in 7 business days. I contacted Rebaid customer support. There jas been no response, and no deposit.

  • Initial Complaint

    Date:03/19/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company website states that it issued a rebate check on Feb 23. 2024. Their website says if you do not have the check within 2 weeks so contact the company. I have filed a complaint with them 3 times, and no one responds. They said it can take 5 business days. My first complaint was on March 8th, again March 13th and March 16th. I get an email each time confirming they got my request. They owe me a rebate check, but will not respond as to why I have not received my money yet.

  • Initial Complaint

    Date:03/19/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I’ve been trying to make contact for over 2 weeks. No one is responding to my help requests. I submitted my personal bank information expecting to receive my $419.24 available balance into my account within two days from march 10th (as that’s the date they claim to have sent it). It’s now been two weeks and crickets from them. No deposit, no response, this website is a complete scam. I really didn’t expect that with all the news coverage they’ve received. Very dishonest company that lacks any kind of credibility.

Rebaid is NOT a BBB Accredited Business.

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