Business ProfileforAir & Water Solutions LLC

I would avoid this company all together if given the option. This is the second time that I have been "assigned" this company by my home insurance agency, and we are required to use their contracted service providers. It is currently the end of December in *** ******** we have 2 small children, no heat and no hot water. Our furnace is non operational and the control box physically will not start the system. After determinining that this was an emergency, it took 6 days to come out to the home and the technician arrived late. The technician performed a minimal (at best) inspection, did not examine most of the unit, and quickly decided it was a "maintenance" problem. While "maintenance" is not covered by our policy (understandable) we have been on a 4 month waitlist for servicing with other companies. This has resulted now, in a furnace that he was willing to document as unsafe to operate (and physically won't turn on even if it were). After some back and forth with an unseen "supervisor" they offered no amicable solution, performed no labor, could not perform any service to restore it to operational condition (even with out of pocket payment vs insurance claim) and did not even bring the correct materials with which to do so. The end result is that we are still left with no labor performed and a non-operational furnace while they continue to collect their service fee. Their prior scheduled service they didn't even visit the property before determining they could not rectify our issue after taking an exceptionally long response time. At least that service left us with functioning plumbing after we were approved to find our own contracted plumber locally when they rejected our service call (after 10+ days of no running water at all). They clearly perform at the bear minimum, cut corners, and if I could commission anyone else as an option I would.