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Business Profile

House Cleaning

Clean-in-Between, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in House Cleaning.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/26/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used Clean in Between services in 2011. The ladies damaged a wall in the inlaw apt and an antique chest given to me from my grandmother. I stopped their services immediately. Flash forward 13 years, I have continually gotten voices from them saying I owe them money!! I have called 3 times and each time I have been assured I owe nothing and it will not happen again. I do not want any company claiming I owe them money- this company can’t seem to get their act together!!

    Business Response

    Date: 09/09/2024

    Our apologizes. We switched softwares and there was a glitch in the system which sent you those invoices. We understand that you do not owe us money and have completely taken you out of our system. This will not happen again. 

    Customer Answer

    Date: 09/09/2024



    ****** ******** *******



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ******** ******

  • Initial Complaint

    Date:02/07/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    beyond rude, i have used this firm in the past and the prior manager really took care of you and business standards yet this time even the pricing was like a shell game and when they didnt hear exactly what they wanted ( constantly spoke over you not allowing a word in) they just wanted a credit card to guarantee services and when i inquired of just simple issue they said they did not like the way this dialogue was going and was going to have to refuse service, this was 2 hours before anticipated arrival!

Clean-in-Between, LLC is NOT a BBB Accredited Business.

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