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Business Profile

Taxi

M7

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/30/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My brother ****** *********, lives in a nursing home because of serious health issues. He has doctor appointments regarding these health issues. M7 is the transport company who sends medical vans to pick up and send him back to facility. 4 times M7 has sent a van too late to get to MD appt or just never sends a van for his appt. Today, June 27 was the 4th time of missing an important cardiology appt which when I was in the van with my brother and explaining event to Jonathon (facility transport organizer) my problem the driver of the van was laughing about it as I talked. The doctor office said because my brother was a no show there will be a 50$ fee and now my brother can’t see the cardiologist until the end of September. He has severe heart disease. I have text messages from van driver lying as to when he arrived at facility and also lying with messages stating he did arrive at doctors office. We never even got to road if doctors office

    Business Response

    Date: 07/14/2025

    This person books their trips through a third-party broker, and we have no record of this induvial traveling with us that day.

     

    Thank you.

    Customer Answer

    Date: 07/16/2025



    Complaint: ********



    I am rejecting this response because:I went to doctors office. Office verified that ****** ********* dismiss an appt because of transportation failure to get him there on time. I rode in van on that date a know he missed appt because se of transportation 



    Sincerely,



    ***** *********

    Customer Answer

    Date: 07/16/2025

    I and my sick brother have been left to sit outside in the heat for an hour. Van driver who took him to appt left without phone number to call him for ride back to nsg home. Spoke with M7 company who told me there was no such person taken to appt and so there is no way back. I had to call his nsg home transport person who did have a phone number. There again no communication from company and the facts they have are wrong

    Business Response

    Date: 07/16/2025

    The patron travels through the state Medicaid Transportation
    broker. We are only one of several providers they contract with, and we were
    not assigned the trip for the date of service provided in the complaint. 

    Customer Answer

    Date: 07/17/2025



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ***** *********

  • Initial Complaint

    Date:01/29/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Details
    I used this wheelchair transportation service fo several rides and placed monies into an account. The drivers for the most part were decent but many were not. They had to place a safety strap on the upper portion of my chest and at times did this too tightly, they were pushing wheelschair quickly going into van and out. I did not feel safe then the last two trips I was told van was smaller so I needed to remove apparatus from wheelchair suporrting my legs. I called and complained several times and was very unhappy with the way I was treated I still have some money on my account have tried to call to have ths returned to no avail

    Customer Answer

    Date: 01/29/2024

    Total paid approx $150 monies to be returned

M7 is NOT a BBB Accredited Business.

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