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          UPS Store - West Hartford has 1 locations, listed below.

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            Business ProfileUPS Store - West Hartford

            Mailing Services

            Contact Information

            41 Crossroads Plz

            West Hartford, CT 06117-2402

            (860) 232-2727

            Customer Reviews

            2/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            D-
            This business is not BBB Accredited
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            Businesses in this category

            Years in Business: 31

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Overview

            This company offers retail postal, shipping, packing, printing and business services.

            Business Details

            Location of This Business
            41 Crossroads Plz, West Hartford, CT 06117-2402
            BBB File Opened:
            9/19/2007
            Years in Business:
            31
            Business Started:
            9/25/1992
            Business Incorporated:
            9/25/1992
            Type of Entity:
            Corporation
            Business Management
            • Mr. Daniel Buchanan, Secretary
            • Mr. Darryl Buchanan, President
            Contact Information

            Principal

            • Mr. Darryl Buchanan, President

            Customer Contact

            • Mr. Darryl Buchanan, President
            Additional Contact Information

            Fax Numbers

            • (860) 232-3447
              Primary Fax
            Read More Business Details and See Alerts

            Customer Complaints

            2 Customer Complaints

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            File a Complaint

            Most Recent Customer Complaint

            09/20/2021

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            On August 24, 2021, my daughter and I encountered a series of issues with the UPS store owner/manager Dan B*******. It begin initially on May 17 when he/his team picked up her personal/business belongings to store for spring break until August 24, 2021 from a local college per email conversation. Upon her return he advised she had an additional payment of $95 for delivery since she was not on campus on a planned date the store did for August 13th. This was not her fault and the school verified her return date was not until 8/24 for her assigned room was to be on this date. Additional payment was not the agreement for it was paid for pick up/delivery. To avoid further delay additional $95 was paid. Per paid invoice items to return were 5 boxes, 4 suitcases, 1 large bin, miscellaneous items broom/mop/pillows, etc, Upon delivery days later (Aug. 30th at 2:39 pm) 2 large luggage (large Black/white checkered& solid black pieces were missing. UPS declined our numerous emails/calls to date.
            Read 1 More Complaints

            Customer Reviews

            1 Customer Reviews

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            Most Recent Customer Review

            JD S

            09/17/2021

            This business refusing to find my items I paid in full. Items were picked up and upon return many personal and cookware/bakeware inherited items were missing. Both my mom and myself has been trying to address this matter with the owner of this store for weeks. He is not responding or taking the responsibility of what occurred.

            Local BBB

            BBB Serving Connecticut

            More Info on Local BBB

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