Business ProfileforWagging Tails Pet Resort and Spaw

We had booked a 1 hour pool rental for my dog in July 2023 for $50 plus tax in Wagging tails, ******** **. Me, my husband and our dog drove 30min to the location and then were told that the appointment was cancelled as they were cleaning the pool. We were not notified beforehand via call or email. When we asked when will the pool be ready, they had no idea. We had to drive 30min back home. Now once we booked the pool rental for July 2023, we were already charged $50 plus tax in our account even though the appointment was not yet complete. Even though the appointment was cancelled by Wagging tails without notifying us, we were not refunded the $50 plus tax as apparently they don’t do refunds. This was fine because our dog likes the pool and we thought we would keep going. We kept calling every week after July till end of August and they were still cleaning the pool and weren’t sure when the pool would open again. They eventually closed for the season. I emailed them in Oct 2023 to see if they would refund the money but they didn’t as they don’t do refunds but they did tell me that I could use it for the new indoor pool rental in **** ******** location. Fast forward to Jan 2024, when we decided to book an indoor pool rental for our dog to celebrate his birthday on Feb 10 in the ******** location. We thought we could use the $50 plus tax credit from 2023 but now they tell me the credit is not interchangeable between the locations. Also when I checked my account, the $50 plus tax is not available anymore to use even in the ******* location. I have been emailing them since and they keep telling me they will ask the owner but it’s been 3 weeks and now they have stopped replying to my emails.