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Business Profile

Pest Control Services

AccuPest Pest Control

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pest Control Services.

Complaints

This profile includes complaints for AccuPest Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see

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AccuPest Pest Control has 3 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/30/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid this company $400 for repairs to my property to prevent issues with Field Mice. They have not performed the work or made any attempt to contact me. I have requested a refund on 2 occasions and received no response from them. I was in the process of filing paperwork to file a Small Claims Court to retrieve my money only to be told there is no current address on file for this company

    • Initial Complaint

      Date:05/31/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid in full for a service not rendered. I have reached out to this duo but have been ignored multiple times, told a story but no calll & no show.

    • Initial Complaint

      Date:05/08/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid $699.00 for an extended anti bug and animal protection on our house on April 1, 2024. My wife and I figured we had made a mistake so I called the "Owner's wife" to cancel the contract. The check was cashed within a hour of me giving it to the Owner. She offered us various other options but we said no and wanted our money back. She stated she would mail the check in a couple day.
      Here it is May 7, 2024 we do not have a check nor will the company accept our calls, text messages and or emails.
      This is a lesson to us not to prepay for any service and deal with above board companies.
      The actual protection we received from bugs, etc. was good. This company actual did Mouse Control at my Mother-in laws house.
      I should have read prior comments about Accupest prior to us hiring them four years ago.

    • Initial Complaint

      Date:07/24/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Contacted this business for pest control services. Spoke to Sarah, and was told it would be a 30 day treatment process, and they would be back every 10 days to treat. The first visit was great and on time and they got full payment of $400 in cash. Come time for the second treatment, I was told they would be here between 12-2, I called 17 times and texted 6 times before I got a response, and then Ron showed up at 2:30, neither of them apologized for being late. I sent a message after if it was going to be an issue for the next treatment. No response.

    AccuPest Pest Control is NOT a BBB Accredited Business.

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