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Find a Location

Lakewood Auto Body has 1 locations, listed below.

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    Business ProfileforLakewood Auto Body

    Auto Body Repair and Painting

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    1540 N Main St, Waterbury, CT 06704-5703
    BBB File Opened:
    3/5/2002
    Years in Business:
    22
    Business Started:
    1/1/2002
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Sole Proprietorship
    Business Management
    • Mr. John Gentile, Manager
    Contact Information

    Principal

    • Mr. John Gentile, Manager

    Customer Contact

    • Mr. John Gentile, Manager

    Industry Tip

    BBB Tip: Choosing a mechanic for auto repair and service

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/29/2021

    Complaint Type:
    Billing Issues
    Status:
    Resolved
    Lakewood towed my car that was broken down on a Saturday. They close at 12 noon and are closed on Sunday. I called on Saturday to get a price and was told they would not release my car after hours and I couldn't get a price until Monday I called at 7:59 am and was told the tow guy was not in yet I called back twice put on hold once then left my number to get a call back. They called back and told me it would be 203 . 00 and had to be cash. Why? I asked why so much and was told tow and storage. I said I knew this would happen because as soon as I said you towed my car ****** **** ********* **** *** *** ********* I also said I am going to let the police know it's wrong to allow crooks to tow cars for the city. I asked how you could charge storage when you are closed at 12 on Saturday and not open on Sunday and claim you won't release cars after hours . She did not respond. I have to get my car now because I will not be able to afford to get it otherwise because they are going to raise the price so high I will have to leave it which is part of the scam.
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Pi D

    1 star

    03/13/2024

    This shop is asking me to pay out of pocket due to a repair done without any approval or paper signed, and no communication to me after my insurance and adjuster have sent their estimate and spoken to the auto shop. The shop argument is that they thought the insurance missed that specific part but the shop went on to fix it because they(insurance) usually pay for it but that was not the case because the insurance denied it and there was not communication to me and without any approval. Now they are not releasing my vehicle and have it held at this shop if the insurance or me do not pay the amount due. There is no reasoning with these people. (31 january 2024- On going)

    Local BBB

    BBB Serving Connecticut

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