Business ProfileforGeorge Harte Infiniti, Inc.

I went into Infiniti for a simple diagnostic. The diagnostic came back which I allowed them to fix it. They said it would take 24-48 hrs. I get my car back a week later no update, no call, nothing. Finally, my car rolled in, it was not washed or vacuumed which is complementary. I get home shut my car off start it back up and I hear a noise under my car. I scheduled a follow-up with the service manager. I come in 3 days later. As I arrive I’m greeted by the same staff that I would assume was not trained in cultural diversity. I asked to speak to the manager who had requested I return the car. Never had a ****** to meet him. Not only did the service manager walk by me several times as I waited in the lobby but not one time did he stop to greet me. They ran another diagnostic check and 3 days later 4 new things pop up. There is a possibility that the original diagnostic (3 days prior) was faulty but the odds of that are less likely than potential tempering. Maybe it’s not a culture thing maybe it was something else but what I will say is my car came back with 4 new problems after the original diagnostic just 3 days prior. When I asked how was possible if one diagnostic was done and nothing popped up. The explanation that I received was “hey it’s pretty ironic”. 1,000 for the original fix and over 3,000 for the new fix. Let us recap. I dropped my car off at Infiniti on 2/24 for a diagnostic check. They gave me a copy of the diagnostic which they told me was the value cover gasket and radiator leak/flush. They informed me that it would take 1-2 days for the job to be completed, and I obliged. I received my car back on 3/7 unwashed, loud, and not running the same. I called on 3/9 and informed them that I wanted them to recheck it to which I stated that "I only wanted to deal with the managers." We schedule for 3/16. The same diagnostic test was run and 5 new codes reveals themselves totaling in over $3000 in parts and maintenance. I have both service reports