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Business Profile

New Auto Parts

Autozone

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Auto Parts.

Complaints

This profile includes complaints for Autozone's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Autozone has 2 locations, listed below.

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    • Autozone

      456 N Colony St Wallingford, CT 06492-3127

    • Autozone

      123 S Front St Memphis, TN 38103-3607

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/03/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Compaint Number:

      *****: ***********

      1:27pm EST 7/3/24 - Rick R - Supposedly supervisor - refused to provide full name or employee number.

      1:31pm EST 7/3/24 - Refused to open complaint -

      1:40pm EST 7/3/24 - Trina - Supposed Supervisor - Refused to Provide Name or Employee #

      1:48pm EST 7/3/24 - Evon - Refused to provide employee number or name

      1:49pm EST 7/3/24 - Rick R - Explained again I want the package cancelled, refused, hungup on him

      1:50pm EST 7/3/24 - Hector M - refusing to provide employee number.


      All operators refused to appropriately help, refused escalation, stated "no manager was available" or that "managers do not take phone calls" also stated that "managers cannot be scheduled for callback" refused to cancel an order that was not delivered on time.

      Item was sent express overnight and should have arrived by 10:30am according to ***** website. Truck came and went, delivered to neighbor's house, but not mine. Was repeatedly told by autozone personnel that they cannot cancel an order that has not been delivered. This is a lie. *** regulations require Autozone to cancel and refund every order that was not delivered as promised, upon customer request.

      The entire customer service experience was poor. I will never purchase another item from Autozone. I would like all accounts in my name closed and all PII deleted from your systems pursuant to GDPR.

      Items cancelled and returned to shipper and refunded.

      Business Response

      Date: 07/18/2024

      Good afternoon, 

      Customer has been contacted.

      Thank you,

      AutoZone

    Autozone is NOT a BBB Accredited Business.

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