Business ProfileforThermoSpas Hot Tub Products, Inc.

My husband and I ordered a ThermoSpa on 7/21/23 and gave the salesman a check for $1,000.00. My husband needed the Spa for his bad knee, our doctor suggested we buy one for our backyard. My husband is 81 years old and I am 83 years old. We were excited to have it been ordered, and we applied to the HOA for permission, and received an OK. We then had sidewalks (Pavers) installed on both sides of our house leading down to the back yard. We spent another $24,000 plus having this work done. The salesman told us that it would be no problem for the delivery, he would hire 4 guys to just carry it from the front of our house down to the rear yard. On the 14th of August, we were informed that it was ready to ship to us! The deliveryman scheduled four different times to deliver the Spa! Finally, he told us, he was having trouble finding me to help deliver it, and that he would then have to order a Crane to deliver it, that kept getting re-scheduled and after four attempts to get it to us, he was to deliver it the next day... he told us the ***** ******* required us to sign a waiver if there was any damage done to our driveway, that they would not be held liable and to top it off he said it had to be paid by us. We were never told about it even being a difficult delivery, and we are on Social Security, and we were not gone to have a Crane carry the Spa over out 2 story roof to the back yeard. Finally the deliveryman called and said Thermo Spa had cancelled the delivery! This was in November 2023, and we had our grandkids coming down from Idaho, and they were coming to enjoy the Jacuzzi! I contacted ThermoSpa in *** and they had their West Coast representative call us and email us, she was Jessica Simmons, I have her email address. They had put my loan with ***** ***** ******* *********, and they would not cancel my $17,500.00 debt till only recently! Today I get a message from ThermoSpas that the SPA that it was READY to be delivered!! I want my $1,000 Deposit back ASAP!