Business ProfileforSpotless Chimney Sweeping & Solutions LLC

We contacted Spotless Chimney for a chimney cleaning a couple weeks after having necessary mason work and repairs completed on our chimney (note the company that did our mason work and repairs does not do chimney cleaning). We contacted Spotless Chimney to perform a cleaning and it seems they don’t actually perform cleanings until they complete an inspection which we were not clearly understanding. Upon their departure from our home, they DID NOTt perform a cleaning and cashed our check immediately. They verbally stated that our chimney was in such poor condition and should NOT be used until they completed the extensive and costly work (up to $20,000.00) before they could perform a cleaning. I immediately called to speak to Spotless Chimney (for clarification) and they informed me that 1) they were there to do an inspection (which was again not clear to me as I only required a cleaning following chimney repairs) and 2) they would not proceed with a cleaning until the repairs were completed. At this point the representative informed me that she had a transcript of the initial call and would forward a copy to me. What the representative forwarded to me was an actual recording of our call and during that recorded call, failed to mention the call was being recorded. Needing further clarification, I requested a manager who went through the report and findings with me. I expressed my confusion as we had quotes from other companies that did not compare to the work Spotless Chimney stated was an absolute necessity. Again, we had actually contracted with one of the other Chimney Companies for repairs which they did complete approximately 2 weeks prior to our interactions with Spotless Chimney. I circled back with the initial company that performed the work on the fireplace and provided them with a copy of the report from Spotless Chimney. Unfortunately, I did not do enough homework but learned from multiple services that Spotless Chimney is notorious for this specific work ethic and trying to scam you into paying thousands of dollars for unnecessary work. The company confirmed that all the statements and claims made in the report by Spotless Chimney were completely inaccurate and our fireplace is absolutely fine and just required a cleaning (a service they do not provide). We are seeking the return of the payment we made to Spotless Chimney so we can proceed with a cleaning via a reputable company.