ComplaintsforMartin's Home Painting LLC
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Complaint Details
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Initial Complaint
07/21/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
We hired David M***** to be our General Contractor, based on a local recommendation (just moved to ** in November 2021), to renovate a room into a master bedroom (turns out we may have been an early stooge). He was disorganized, didn't communicate when crews were scheduled, crews did very poor workmanship (e.g., have to demo/rebuild much of the shower as totally constructed wrong to add to our costs)...but this complaint centers around the fact that he refused to give us receipts for materials and labor; we asked constantly. While we foolishly gave him money with such poor results (guess we were just overly excited) never got receipts. He took another $10,000 and quit shortly thereafter. Three trades experts told us since that the work at this point would be at most $30,000 but we paid M***** about $42,000 with no receipts. We ask you to get all materials and labor receipts so we can see what his work was actually worth before we possibly take legal action. ThanksBusiness response
09/02/2022
Hi *** **** , thank you for your feedback .
I'm sorry for not having exceeded your expectations even though my team and I did my best to make it work.
In the contract that you signed the materials and labor are included in the price, I am not responsible for buying any extra material for you, in which case I would have to present receipts.
In my 20 years of experience, my priority starts with treating my employees in the best possible way so that they also know how to treat our customers.I never had that problem ever . Unfortunately after several conversations with *** **** was not able to continue the work due to his lack of respect for our team, making it impossible to continue the work. Were always willing to take any doubts from you and your wife. but even so you always made things difficult by treating them badly . Regarding the money you paid me even less regarding what I left ready, if you don't have the invoices I'll be sending them again with clarifications. Any questions do not hesitate to contact our team directly, we are here to clarify whatever is necessary. Have a good day .
DEIVID M****
Owner ** ******* **** ********
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.