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Find a Location

DPF Regeneration.com LLC has 1 locations, listed below.

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    Business ProfileforDPF Regeneration.com LLC

    Rebuilt Auto Parts
    BBB accredited business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 9/30/2019

    Years in Business: 16

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    DPF Regeneration.com LLC specializes in DPF/emission supplies, cleaning, and regeneration needs.  They offer all size diesel filters.

    Business Details

    Location of This Business
    425 Harding Ave, Stratford, CT 06615-7248
    BBB File Opened:
    9/19/2019
    Years in Business:
    16
    Business Started:
    1/11/2008
    Business Incorporated:
    1/11/2008
    Accredited Since:
    9/30/2019
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Ms. Hattie-Jane Rollins, Owner
    Contact Information

    Principal

    • Ms. Hattie-Jane Rollins, Owner

    Customer Contact

    • Ms. Hattie-Jane Rollins, Owner
    Additional Contact Information

    Fax Numbers

    • (203) 502-2617
      Primary Fax

    Phone Numbers

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/25/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    When i spoke to them 3/15/22 i told them it was my tractor the mechanics were working on. It shouldnt take 5 days to clean the dpf. If its not done by 3pm today i would need to take it somewhere else. That was around 10am. I told them ***** was charging $350 to clean it and it would be done overnight, basically 1 day. They charged more than double and took more than quadruple the time. They decided they know longer wanted to speak with me, because my mechanics are who brought my equipment there. Then they called a half hour later apologized and told me it was done. I am very upset that after they "cleaned" my dpf on my *****, just 5 days later I'm back in the shop with the same issues to find that I need my dpf cleaned!?! Im now in a hotel in ******* (where my job is located) losing more money and time! I will be seeking guidance on this matter. Very bad business practices. They were rude. They were literally yelling at me. Disrespectful to say the very least! I got hung up on twice. When all I wanted to do was get my equipment back in my truck and get back on the road, they had my equipment for almost a week. I lost thousands waiting for them. Their solution was to not do the job yet charge $600.
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    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Local BBB

    BBB Serving Connecticut

    BBB Reports On

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