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            Business ProfileforQuality Inn & Suites

            Motel

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            3 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            BBB File Opened:
            6/7/2017

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/22/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            Hello, We stayed at this hotel on August 8th into the 9th 2023. My husband and I were staying just one night for a local concert. We arrived around 4pm to check in and went to our room (#112). We freshened up and left for dinner before the show, we were in the room for only a few mins. we continued to the show after our dinner and returned to the hotel and our room after midnight and went right to sleep. we woke up and got up and got ready to check out about 930am, to go to a ****** and a movie (1050am) on the way home. We live about 2 hours away from this hotel the issue we are having is that the hotel said we smoked in the room and kept our $100 deposit. Both my husband and myself are non-smokers or vapes of any kind and never have been smokers. I feel this is a scam due to travelers not paying attention to their credit cards or living far enough away to confront the hotel, I've called several times to speak to a manager and left my number and contact information over several days with no one calling me back and the manager is "always not available" when I call. We would like our $100 deposit refunded. I can also include Dr history paperwork that we have never been smokers.
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            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Jonathan V

            1 star

            03/15/2022

            This place was a NIGHTMARE Experience !!! VERY Horrible! This is based off of my experience and I hope and pray that my review helps you. I booked a 3 night stay here with my wife. The Overnight Front desk employee named "Sid" is very creepy, rude and made my wife and I feel very uncomfortable. I booked a 3 night stay and on the very first hour after checking in, I Found this man standing in front of my hotel room door as if he was spying on us. That guy is a creep. The Employee then charged me $150 fee without my permission or approval for claims of smoking. This employee would then force his way inside our room while my wife was getting dressed. That guy is a creep. I did not Authorize or approve this charge or unlawful entry and I did not feel safe there. I would not recommend this property to anyone I don't care how cheap or affordable it is. The whole time this employee would be smiling and laughing like it is a big joke. I was able to speak to the Assistant manager the next morning and based off the conversation it seems like this is typical behavior for them. I pray and hope that this place is investigated, Fined, and shut down.

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