Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/25/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had rented to Garden Homes Managment back in 2021. I had to move and gave the landlord notice due to family members being ill and needed to move closer to home. They kept my security deposit and demanded over $5,000 for breaking my lease. They kept my security deposit so therefore I do not feel that this should be on my credit report. They are not a friendly company and definitely did not want to work with me regarding deaths of family members.

  Business Response

  Date: 09/26/2024

  Good morning.  Thank you for the opportunity of responding to this tenant's complaint.  We have actually previously responded to her complaint of the same nature in December of 2022.  Our response today remains the same.  *** ******'s lease was from 7/1/22 through 6/30/23.  *** ****** notified us
  on 10/31/22 that she was moving out by 11/5/22 providing us with less than a week's notice when a full rental period is required..  In her email to us, she acknowledged that she
  was aware the she was breaking her lease.  *** ****** stated that she was moving due to
  unforseen family circumstances and she apologized for the inconvenience.  From the time that *** ****** vacated the home until present date, we informed her of all of the consequences of breaking her lease during the first year.  We discontinued charging her rent for the home once the property was re-rented as of 2/1/23.  *** ****** was notified of the final balance due on 2/01/23 offering her the opportunity of a payment plan.  The tenant responded on 3/16/23 with an offer of $10/month.  No payments were received.  Her account was referred to the credit bureaus.  We disagree with *** ******'s version of the events and trust that this matter will be resolved with this response.  Thank you.

  Customer Answer

  Date: 09/26/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  

  The company is unreasonable and they were given more than 30 days notice. I will dispute the credit report and want no further activity from them

  
  Sincerely,
  
  
  
  ****** ******

• Initial Complaint

  Date:08/29/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello. I have been a owner of a mobile Home at the ******* **** ********* **** owned by Garden Homes Management Corporation for 23 yrs. I have seen other complaints to the BBB similar to my own. I have found a buyer for my home. However the Garden Homes Management is making it most difficult to sell. They stipulate that before I can sell there are 15 improvements I have to make on their property. Half of which are my neighbors responsibilities. Although they don't seem to understand that. *** **** State law says there can be no interference of someone trying to sell their property. Several calls have been made to Cayrl G*******. First she says one thing to keep things quiet. Next it's right back to stipulation of list of things that have to be done before they acknowledge the sale. The buyer has tried to call with no success. The buyer has has agreed to purchase the home "As Is" which is on the Mobile Home Sale form. I'm not obliged to make improvements on their lot. The condition is the same as when it was bought it by me. I believe this is unlawful practice. Although I was told they are requirements ( put in just a couple of years ago) it's not law. Further inconvenience will result in litigation and damages.

  Business Response

  Date: 08/30/2024

  Thank you for the opportunity to respond to this complaint. The information contained in the email is inacccurate. In addition, it was not written by the owner of the home but  by their daughter, ******, the sole occupant of the home.  The ******* have owned the home at this site for almost 20 years.  It should not be surprising that there are some items that need to be done in order for the home to be sold and remain on site.  We communicated that to Mr. and Mrs. ****** at the beginning of July.  As of today's date, only a few of the items have been completed.  During a phone conversation with Mary Jane ****** yesterday, it was agreed that all communication going forward should be between our office and her to avoid any confusion regarding the resale process.  We are currently waiting for their prospective purchaser to complete and return the tenancy application that was provided to them on 8/27/24. We hope this matter will be resolved as quickly as possible for all involved.  

  Customer Answer

  Date: 09/06/2024

  The ******* are my parents and own the trailer.  However living in it for the past 23 years makes me eligible to voice my concerns! What Garden Homes says to Mrs. ****** is very different from what they tell me! Because of Garden Homes I have lost a sale! The Supervisor Caryl G******* us very difficult to work with.  I'm not the only person who feels this way.  If she believes I'll just up and leave so they can eliminate this trailer to put up a new one she's in for a surprise! That's the reason she listed 15 things for us to be done with their lot before sale of my Mother's own property. 

• Initial Complaint

  Date:04/30/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the last two weeks, I have been trying to get help from the company to register an online account so I can pay my Aunts lot rent while she is in a medical facility. Her lot rent is going to be late this month because of their lack of communication and returning my phone calls and email to try and figure out what I need to do to open an online account. I am my Aunts POA and have sent them documents confirming that fact. They refuse to communicate with me.

  Business Response

  Date: 04/30/2024

  Thank you for the opportunity to respond to this complaint.  Our office indicates that ****** spoke with our office on 4/25 and indicated that she was the P.O.A. for her aunt, our tenant.  ****** was advised to submit a copy of that for our records so that we could speak with her regarding her aunt's account.  As of today's date, we have not received that paperwork.  It can be emailed to *************** or faxed to ***** at ###-###-####.  Upon receipt and review, we will respond to ******.  We appreciate your assistance in resolving this complaint.  

  Business Response

  Date: 04/30/2024

  This is an update to our earlier email.  We do have the Power of Attorney paperwork.  However, online payment is not available at this time for this tenant.  We will contact ****** to advise her of the reason and provide her with options to pay her aunt's rent.  April rent has already been paid and the late charge removed.  May rent is due by the tenth so there is plenty of time for a payment to be made.  Once again, thank you for your assistance.

• Initial Complaint

  Date:04/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been fulltime residents and owners of a mobile home at **** ******** for over a decade now.We are trying to sell our mobile home for the past two years now.During this time, we have been met with constant push back from the management/HOA,******** ***** and continuous selling stipulations.we found a buyer,and was also willing to meet the first rounds of the HOA's selling stipulations.The buyer even began working on the demands/repairs on our unit that were required by the HOA for us to sell.After this list was completed,******** **** stopped responding to our calls as well as the buyer's realtors.After several months of no response from our HOA, the buyer became frustrated and left.We continued to meet the list of demands imposed by the HOA for us to sell our unit.Once we notified the HOA of the pending sale,******** **** issued yet another list of new repair demands,in order for us to be able to sell our home.The list included painting the outside of our unit,which we chose to pay management to do.After completing this new list of demands,******** **** stopped responding to all calls.We,the buyer,and both of our realtors,were unable to get a response or able to speak to a live person from ******** **** for many weeks.We were forced to seek out a lawyer. Even with the lawyer's,still several weeks passed before we finally received a call from someone from ******** **** named Nancy. Nancy, who was extremely rude and nasty on the phone with my 66 year old mother,was very unprofessional and insulting when we acquired a lawyer.As a result,we now have yet another list of so-called required repairs,which includes things like dirty steps,and a minor working ladder to be removed. The new requirements appear very trivial and minor. We completed the most recent list,with the exception of removing pavers that lead up to the house.These pavers were installed before we purchased the home over a decade ago. We did not remove the pavers because our buyer agreed to remove them herself as part of the purchase agreement. Now several weeks have passed again, and no one from the HOA has comes to inspect the so-called repairs!the property manager takes photos from a very old phone. We have now received yet another list which include replacing sidings, which are not broken and only slightly dented. At this point we are feeling singled out, harassed and discriminated. We have neighbors who were able to sell their home without having to make any of the repairs imposed on us. One neighbor was able to sell their unit despite having pavers, awnings that we were forced to remove.I feel ******** **** takes advantage of seniors in the neighborhood knowing they are on a fixed income.We only want to sell our house and move on. We are worried to loose yet another buyer due to this HOA'S unscrupulous ways.

  Business Response

  Date: 04/23/2024

   

  We appreciate the opportunity to respond to this complaint.  **** ******* **. is the person who submitted this BBB
  complaint but he is not the homeowner. 

  Our office has been in contact
  with the real estate agent and the attorney representing the sellers of this
  home, **** ******* *** and ******* ******. As per our office’s most recent
  email exchange with their attorney (4/18/24), all parties are now aware that
  the few remaining items on the inspection list should be completed so that we
  can proceed with the resale process so the homeowners can sell their home. 
  We trust that the matter will be resolved amicably and in the very near
  future.  Thank you for your assistance in resolving this matter.  

  GARDEN HOMES MANAGEMENT CORP.

  Customer Answer

  Date: 04/23/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  I greatly appreciate the quick response however , I don’t feel all questions were completely answered.

  I would like to note as I am not the owner , I speak for both my parents who are seniors  and sick over this situation.

  
  -why pavers need to be removed if other homes were sold with pavers? 
  -why was the response to BBB quicker than any time we tried to communicate with your company? 

  -dents on awning are not major and can barely be seen
  -Bushes needing to be removed when other houses sold with bushes
  -why does the door need to be painted if the new buyer is ok with it

  why when explained we used exterior paint for the home that your manager requested , we are Rudely told “ that’s not exterior paint a kindergartener could’ve done a better job “ 

  -why is your company ignoring us and feel it  seems  fitting to do so  and treated with no respect? 

  -why did we receive 3 different lists of demands ?

  -why when we complete one list we don’t get a response as to where we are with the sale of our home (if we met criteria and demands or not ) 

  - why when we feel work is completed no one physically comes to check (property manager takes pics on a flip phone ) 

  - why do we have to leave 5 messages before a response ? 
  

   
     Ultimately we want to know why we are being asked to do so much when the buyer is ok with the way it is and others are able to sell their home without having to meet such stipulations. The constant lists seem unfair and makes us feel singled out and discriminated against.  We have complied with all your demands and at this point we are pending a 4th list!  And also, while I have you I would like to confirm this is the final list and would like it in writing and notarized if needed . 
  

  
  Sincerely,
  
  
  
  **** ****** **

  Business Response

  Date: 04/23/2024

   

  We disagree with any claim that these tenants have been
  treated differently from others or that there has been a lack of communication
  from Garden Homes.  We have been working with these tenants for some time
  on the site condition issues, many of which remain outstanding from our
  original correspondence from 2022.  As you can imagine, when the tenants
  spread the work out over a period of years, new issues arise which need to be
  addressed.  We have been communicating with the tenants, their realtor and
  their attorney throughout the process.  Given that the homeowners have
  legal representation, we will continue to work through their attorney.  If
  the tenant’s son has any questions, they can be directed to his parent’s
  counsel and we will address any issues they bring to our attention directly.  Thank you.

  GARDEN HOMES MANAGEMENT CORP.  

  Customer Answer

  Date: 04/23/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  
  thank you for your immediate response . 
  
  You have yet to answer any of our questions and seem to be tip toeing around the issue. 
  
  unfortunately, you have not been in touched with my parents the way you said you have been. In the two years of trying to sell this house you have spoken on the phone to them once. 
  please stop skating around the real issue and  explain the reason for all of these stipulations other tenants did not have to oblige? 
  Going forward with the objective, We will like in writing that this last letter is in fact the last demand from your administration.  As I stat d earlier we have complied and  feel we met all your requirements to sell our home . If you will like to talk I can be reached at *** *** **** or if you feel more comfortable speaking with the owners ******* ****** contact is *** *** **** I’m sure you have that on file . 
  Please see attached  Photos : photo  one is house ** that just sold with pavers in their home and photo 2 is house number ** that also sold with pavers and rocks. These homes have recently sold in conditions we were told to make repairs . 
  photo 3 is what we were told to do to our home in order to sell .  As you stated you will only speak to our attorney if that is the case I expect you to answer my attorneys call tomorrow morning to settle everything . 
  As the end goal here is to get the house sold . We want to make sure we are meeting the requirements and have open communication so  we can comply once more to your needs.
  thank you for your time ,
  
  Sincerely,
  
  **** ****** **
  

• Initial Complaint

  Date:08/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I see there are others enduring the same situation I am going through with Garden Homes Management. My mom died 1 year old and left me her trailer.she had no life insurance . I did all legal paperwork & I began paying lot rent. In August 2022. And also paid our own rent $1000 mth Since my mom was so sick & depressed from my 20 yr old sister dieing in her arms 4 yrs ago she didn't do upkeep to the trailer. Although I will say it was a piece of **** when she bought it "As Is" in 2015. So we had a lot to tackle we cleaned it out and gutted it and began renovations. I got behind in lot rent 5 mths bc of all the flooring paint etc we had to buy & Xmas . Then we received notice from our landlord we had to move after renting it for 4 years. He was separating from his wife and was moving back into it. So in Feb we had to vacate. So upon that we attempted to make payment online to get caught up and we were locked out of the account .. They denied us residency there which I don't believe our credit was ran .. no opportunity to provide our bank records proof of income or a co buyer I know **** well 2 people in the trailer park who have co buyers on their lease. Then they filed for eviction again st my dead mother knowing obviously she won't be in court. So then they could just take the trailer. I left 20 Voicemails sent 25 emails and no one would return my calls I just wanted to know where to send the money order and that they would accept it. .I was able to get access to virtual court thanks to the courthouse staff and I was required to pay approx 2000 more in legal fees etc I should of went to trial but I didn't .. we completed renovations but they have a list and they actually made me remove Xtra large Rocks that were around the banana tree when my mom bought it. We painted both decks brown and the property manager watched us paint for 3 days and then when it's done they tell me has to be burgundy to match the shutters it was brown with green shutters when my mom bought

  There's much more truth to be told about my situation so this is Part 2 of my complaint we spent $300 on paint for these decks. And there is only 3 trailers in the entire park that have a matching deck to shutters. We also had to replace damaged skirting BUT according to them it's not correct skirting but I have seen over 20 trailers in there with same skirting we purchased They are also insisting we install a new roof BUT why ?? It's NOT LEAKING Anywhere at all... We spent approx $15,000 on this trailer and $10,000 on lot rent And we can't even reside in it. Even though my husband's credit score is 770. We were told by 1 longtime resident that she overheard the property manager talking and said we were non rent payers and they were going to deny us before we even filled a application out . Another resident told me that the property manager knocked on her door and specifically said to her to tell a possible buyer not to deal with us bc we owe money and we're not allowed to sell it .. I've been told by numerous residents everyone sells as is . All we want to do is sell it and get a home we have kids and we are displaced staying with family bc we refuse to rent again and we spent all our savings on this investment. The trailer is beautiful in and out it will pass inspection through the township we have several buyers interested in it as is .. haven't we suffered enough grief with my sister dieing in that trailer suddenly 4 yrs ago . Then my mother my best friend last year. .we are not wealthy but this corporation is As long as it's livable and presentable why do insist on making us spend thousands more??? Obviously we can't afford but we have managed to buy paint and roofing shingles. We will not give up. So if that's what your intentions and hoped are. It's not happening!!
  

  Business Response

  Date: 08/25/2023

  Thank you for your assistance in attempting to resolve
  this issue with the family of our deceased tenant.  We respectfully
  disagree with much of this complaint particularly with the work required, legal
  fees paid, lack of response from our office, etc.   Instead of using
  this public forum to respond, we will put our efforts into reaching out, once
  again, to the family to resolve the situation to the satisfaction of all
  parties involved.  If we are successful, we will notify BBB so this
  complaint can be considered closed.  

• Initial Complaint

  Date:05/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had paid my balance that was agreed upon through debt consolidation (the company I used was ******** **** ******). Garden Homes Management refuses to acknowledge that the agreed upon balance was paid in full and is falsely reporting a balance still owed which is completely false. I would like to report this company for trying to collect money that is not due to them and fraudulent business practices. I have attached the screenshot from the **** ****** website that shows that I have made all of my payments.

  Business Response

  Date: 05/09/2023

   

  Good morning.  We appreciate your assistance in attempting to resolve this matter with our former tenant.  The attachment we provided shows payments received for this account.  It clearly shows a discrepancy between what we received and what ******** **** ****** indicates they paid.  Our office has been attempting to resolve the matter with *** but it is extremely difficult to do.  The issue has been reported to them and they need to investigate the matter with their accounts payable department.  If Ms. ****** can assist by contacting them, too, perhaps we will be able to resolve the matter more expeditiously.  

  Once again, we appreciate your assistance.

  Thank you.

• Initial Complaint

  Date:12/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am the executor of my mother's estate who owned a trailer in a park. (******** ****). I am trying to sell this trailer to a buyer who is ready to buy today, but the park is holding up the sale for their own reasons that are unreasonable. (They want me to make repairs in the middle of winter that I cannot make) even though the buyer is willing to make said repairs. They have made exceptions before. I've made the repairs they've asked for, now they've added more demands. And of course they expect me to keep paying rent or they'll take me to court.
  Also, they won't approve a buyer until I do all their repairs, (that they keep adding to.)
  
  I just want to be able to sell my trailer (since I am not a lease holder, but the executor of my mother's will) to move on from this.

  Business Response

  Date: 12/21/2022

  Garden Homes was quite surprised to receive this complaint.  Since we were first notified of his mother's passing in his email to us on 11/14/22, we have gone out of our way to assist him in the process of selling her home.  We provided him with a list of work that would need to be done on 11/28/22.  Mr. ******* completed 2 of the 5 items that were required.  He was advised that he could allow an approved buyer to complete 1 of the remaining items in an email dated 12/1/22.  In that same email exchange, he indicated he found no issues with completing the other items himself. No new items were added to his list of work to be done.  We will offer his prospective buyer, if approved,  the option of completing the 2 items not done with the stipulation that the work be completed by end of April 2023 for the home to remain on site. We requested a copy of the certification from the Probate Court appointing him as the Executor on 12/1/22 but that paperwork has not yet been provided. While we have received a copy of the will naming his executor, we need the paperwork from the Probate Court for our files.Copies of the letters and emails can be provided if Mr. ******* has no objections.Thank you for the opportunity to resolve this matter.  We appreciate your assistance. 

  Customer Answer

  Date: 12/21/2022

   
  Complaint: ********
  
  I am rejecting this response because:
  
  I have completed ALL of the requirements on the list, not just 2, and in fact GHM have added a new requirement: remove the plank boards at the bottom of the skirting, which was not in the original list. (I actually repaired those after the 1st list was sent to me).
  
  If GHM thinks I haven't completed all of the list, please explain which 3 I haven't done, since I just received an email today from Samantha about the new requirement, and it didn't list any 3 things still pending.
  
  GHM also sent me a letter saying they received a copy of my mother's will and that fulfilled the 'probate' requirement.
  
  Unfortunately I can't seem to find it right now, since everything is chaotic right now as I'm GETTING READY TO MOVE OUT... but Michelle Gallagher sent it to me so get with her about it. (I'll try to find it and send it in any later correspondence. I didn't think I'd have to resort to this but I haven't been myself since my mother passed away in November.)
  
  Perhaps the right hand doesn't know what the left hand is doing? GHM should get on the same page as their people writing me.
  
  This is also foolish because I have a buyer READY TO GO NOW, who is also WILLING AND ABLE to make any other repairs you require. And expecting me to get out there in this weather now is ridiculous. Had GHM told me from the beginning to remove the wooden plank boards I would have. How many more things will they find to add to their requirement list? 
  
  Also, I said from the beginning I wanted to be out of here by Jan. 1st, 2023.
  
  GHM is beginning to cause me great emotional distress over this, as I am just trying to settle my late mother's affairs.... there is no reason for your unreasonable delay and your new demand.
  
   
  
  Please approve my trailer to sell so my buyer may move forward and apply for a lease and begin paying the lot-rent for January, 2023. Don't expect me to pay it. Then you can take me to court to evict me and my trailer when I want to leave anyway... and explain to a judge why you won't let my buyer at least apply to find out if he's approved so we can both move forward and he can start paying lot rent in January... good luck with that unreasonable stupidity.
  
   
  
  Sincerely,
  
  ***** *******
  
  

  Business Response

  Date: 12/27/2022

  We are in receipt of Mr. ********* most recent response and respectfully stand by our earlier reply to him through this website.  He is aware that we actually reviewed an application from prospective buyers as we agreed to do with the stipulation that they complete any work not done by him prior to the sale within a specific time frame after the purchase of the home.  Unfortunately, their application was not approvable and the notification to the prospective buyers and to the estate was sent out advising of same.  
  
  Mr. ******* has not provided us with permission to attach any correspondence which would confirm the information we have provided.
  
  We look forward to being able to resolve this situation as quickly as possible provided it is done in accordance with *** **** Statutes and the *** **** Manufactured Housing Guidelines which govern the Community.
  
  Thank you again for your assistance in resolving this matter.
  

  Customer Answer

  Date: 12/27/2022

   
  Complaint: ********
  
  I am rejecting this response because:
  
  They only let my buyer apply because I filed this complaint. Had they allowed them to apply sooner, back in November when I notified them that I had a buyer, (who was even willing to help me make the repairs if they approved him) then we wouldn't be in this situation.
  
  GHM did this on purpose. They want my manufactured home removed from the park, or they want me to relinquish it to them. There's no other explanation for their behavior. 
  
  Had GHM allowed my buyer to apply in November, and they hadn't approved him, I would have had time to find another prospective buyer before Jan 1st, when they were notified that I wanted to leave.
  
  Their policy of not allowing anyone to apply until repairs are made 'to our satisfaction' is a ploy to put pressure on the seller. They have no other standard than an arbitrary one, ('to our satisfaction') which by its very nature cannot be applied fairly to everyone. Some people get special treatment, some don't, depending on how old the home is.
  
  They have a policy to allow buyers to agree to make the needed repairs (as is admitted by them in their response), but some people get that applied and other's don't, and they have no standard of who gets this special treatment and who doesn't, except their own whim.
  
  This policy cannot be applied fairly to everyone in the park equally.
  
  Sincerely,
  
  ***** *******
  
  
  ********* **** *
  
  *******
  
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