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Business Profile

Property Management

Aspect Property Management

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

This profile includes complaints for Aspect Property Management's headquarters and its corporate-owned locations. To view all corporate locations, see

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Aspect Property Management has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:03/03/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I live in a condo complex managed by Aspect Property Management.

      The ceiling in front of my unit entrance collapsed due to a leak in the building's roof back in Aug 2023. At the time, I contacted our Property Manager and his partner, Brandon and Bruno multiple times, however, they did not make any timely repairs to stop the leak, which resulted in the ceiling collapsing.

      Last year, the Property Management Company/HOA took out a 100k loan for roof repairs, including $14.5k allocated for repairs to units my unit and the one next door.

      However, to this day, ~2 years since it happened, the ceiling in my unit is still not repaired (there is a large open hole), and water is still leaking every time it rains. Additionally, multiple wet spots appeared in my bedroom, including a large one which bulged out and broke the paint coating.

      I raised this to the management company multiple times since then, but haven't received any response at all.

      I am very concerned that without any action, during the next rain, the wet spots in the bedroom will expand and turn into active leaks, collapse the bedroom ceiling as well, and create additional, preventable damage to my unit and the building structure, because of gross negligence of the Management company.

      Additionally, the Management Company awarded large portions of the repair work, from the 100k loan, to another home improvement company, ******* **** ************ ***, also owned by one of the owners in the mgmt. company, and there were no other competing bids requested. This is a conflict of interest, and the property manager tried to hide it on multiple occasions by saying he is just an employee and not an Owner of the Management Company.

      Additionally, Aspect Property Management's Community Association Manager License (*** ******** expired since 2020. However, the company has been providing association management services for our building since May 2022 to present (and possibly to others), which is against ** ***** ****

    • Initial Complaint

      Date:03/07/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello. Our family owns a property at ** ********* ******* and our Property Management company (Aspect Property) is completely non-responsive. I have a damaged window that leaks everytime it rains. The balconies are practically falling apart. The whole complex is covered in garbage everywhere. We have issues with pest, neighbors do not remove their garbage bags outside, gate doesnt close, and will not provide me with a list of board members, or make a meeting for owners to meet and discuss all the multiple issues we're having, but they continue to collect common charges. Please help!

    Aspect Property Management is NOT a BBB Accredited Business.

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