Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Stamford Ford Lincoln has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforStamford Ford Lincoln

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    7 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 1/27/2014

    Years in Business: 15

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Stamford Ford Lincoln Mercury, LLC specializes in sales and service of new and used automobiles. 

    Business Details

    Location of This Business
    212 Magee Ave, Stamford, CT 06902-5926
    BBB File Opened:
    5/29/2013
    Years in Business:
    15
    Business Started:
    9/20/2008
    Business Incorporated:
    10/20/2008
    Accredited Since:
    1/27/2014
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Stamford Ford Lincoln Mercury, LLC
    Business Management
    • Mr. Dominic Franchella, Managing Member
    • Mr. Tom Zvon, General Manager
    • Mr. Eric Munnilal, Service Manager
    • Ms. Melissa Giorgi, Controller
    Contact Information

    Principal

    • Mr. Dominic Franchella, Managing Member

    Customer Contact

    • Mr. Dominic Franchella, Managing Member
    Additional Contact Information

    Fax Numbers

    • (203) 965-8912
      Primary Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    7 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/27/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I purchased a work van June 15, 2022. Come January, the van started giving me issues with transmission slipping. On Jan. 26th, I had my vehicle dropped off to the dealership. The van was driven in mud but there was no hard driving to cause any issue with the transmission due to the mud. But because I had mentioned the mud, the dealership denied the warranty without inspecting the vehicle. Without confirming that there was any real connection between the van being driven in mud and the transmission issue they denied the warranty claim. All they say is they can not cover it using the warranty due to vehicle being in mud but no confirmation was made that that is the actual cause. Within 6 months of purchasing the vehicle (mileage also under threshold) my transmission isn't working properly and they are telling me it won't be covered. They are quoting me at $8,100 to fix the transmission (without any real diagnosis) and not trying to help resolve in any way. We contacted **** corporate to review this and they were not communicating with corporate after weeks of trying and they turned around and told corporate that since it was "stuck" in mud they refuse to cover the problem with the van. I want the warranty honored. I have a business and my other work van is over 250,000 miles and once I buy a **** within 6 months, i'm experiencing issues with no helpful resolve despite warranty being valid. I want this resolved.
    Read More

    Customer Reviews

    0 Customer Reviews

    What do you think? Be the first to review!

    How BBB Processes Complaints and Reviews

    Start a Review

    Local BBB

    BBB Serving Connecticut

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.