Business ProfileforRiley Volvo Cars Stamford

9/23 purchased 2020 Volvo **** from Riley Volvo with 29,508 miles. 9/30 heard noise from rear tires that we thought was road noise Approx. 3 wks later, 10/23 the noise seemed worse and we began to realize it wasn't just road noise or the fact we weren't used to a larger vehicle with 21 inch tires as we always had smaller cars. Next day 10/24 we called dealership to have car looked at. They couldn't get us an appt until 10 days later on 11/2. 11/2/23 After inspecting vehicle, service dept states the rear alignment is off and it caused the tires to unevenly wear and the they need to be replaced. They state they will replace tires at their cost and that is $724.62. They offer free alignment and labor. We feel that the car was sold to us with bad tires and we just didn't hear noise right away as it was subtle at first. Dealership states we must have done something that put alignment off. We decided to not have any repairs done at their facility due to suspecting they had sold us a car with end of life tires that now need replacing after 5 weeks and less than 2,000 miles driven. Jameson Riley states in email we waited 5 weeks so its not their problem. We didn't wait 5 weeks... We called the day after we were positive there was something wrong and they didnt get us in for 10 more days. Riley replaced 2 front tires prior to purchase but not the rear. 11/9 - we take car to **** **** and they do alignment and state the alignment is not off at all. Documented "Before measurements" show vehicle was aligned so that means vehicle was not out of alignment after our purchase on 9/23. Tires replaced at **** **** for $976.61. See attached. We want reimbursement from Riley Volvo for tires. Initially we had a back and forth email communication with Jameson Riley who was less than helpful. We have made multiple attempts since finding out the car was never out of alignment to get the service record from our visit on 11/2 to Riley Volvo with no response from Jameson Riley.