Business ProfileforDesign Within Reach

On 1/29/2023 I ordered a ******* Table with a ******* bench and 4 ***** Chairs. The furniture was delivered on 7/5/2023. The bench has a very large glide at the end of the leg which is routered into the walnut leaving a very thin layer of walnut, approx 1/16" thick around the perimeter. When the bench is sat upon the glide compresses and expands and it cracked the end of 2 legs one of which a substantial piece of walnut broke off. The bench comes with a 1 year warranty from Design within Reach and 2 years from the manufacturer. I contacted the local Design within Reach store * **** ** *** *** ***** *** ****** *** ***** (###-###-####) and requested they replace the bench or at minimum replace the 2 defective legs and was told that chipping is considered normal wear and tear. The wood does not even touch the floor because of the glide at the bottom of the leg and the bench has only been used 1x since purchase. When you see the legs in person it is obvious that the design and installation of the glide is the issue. They recommended that we contact the ********* ***** and have it repaired at our own cost. We provided 7 photos that clearly showed the issue being the size and installation of the glide but they refused to do anything. I had contacted both the sales rep Marc C***** (***************) and Gabriela (****************) who either currently is or formerly was the store manager to get a resolution. At this point it seems that they are unwilling to even have somebody look at the leg to determine if it was a manufacturing issue but more surprisingly is their unwillingness the honor a warranty against manufacturing defects which I believe this to be. The bench cost $1525.75 (the total order cost $7,134.50 with tax). The original order number is *********. As you can see on the attached photos, there is very little wear on the glide and absolutely no sign of dragging or scraping of the wood leg which voids their description as normal wear and tear.