Business ProfileforConair Corporation

On 27 May 2023 I purchased a ****** ****** Toaster from ********** ***** ****** ****. By early-September 2023, my staff began having issues with one side of the toaster not staying down all the time and by 20 September 2023 I had to purchase a new one as that side stopped working altogether. I reached out via the company's website and submitted a request for authorization to return the broken toaster and request a refund as I had to replace it with a new one. After receiving no response, I tried again, and continued to do so for the next few months with no luck. On 4/27, my staff advised me that the toaster purchased on 20 September 2023 has broken also, with one side no longer staying down when toasting. In less than 10 months I have had TWO toasters stop working and not received any response from ****** Customer Service when I have reach out to request this be covered by the warranty. I have attempted to contact the CEO of ****** without luck also. Their website has an option to submit a request for "Returns", however it appears nobody actions these as I have sent multiple messages with no reply. The website also states: "RETURNS We stand behind our products with a full-year replacement warranty. Any product issues or questions, please contact customer service by calling the phone number below or sending an email. RETURNED MERCHANDISE WILL NOT BE ACCEPTED WITHOUT WRITTEN AUTHORIZATION. All returned goods will be subject to a 20% restocking charge. All returns must be authorized by the factory and have a Return Authorization (RA) number. Any unauthorized returns will not be accepted." I am trying to obtain a refund for the 2 toasters I've purchased so I can purchased a new one (a different brand!).