Business ProfileforRay Flanagan Heating, Plumbing, A.C. and Drain Cleaning

In the fall of 2021, my husband and I purchased an oil burner at a cost of $6,500 from Ray Flanagan, Inc to replace an older heater that no longer could be in use. Shortly after it was installed we started hearing loud banging noises throughout the day that we never had before with the previous heater. In addition, the temperatures on our first floor dipped into the 60s whereas with the old heater our first floor was always warm and met the temperature we set our thermostat at. The booming noises that happen at least half a dozen times a day wake us up at night and disturb us throughout the day. We called the company over the course of several weeks. Several times they said they'd be coming and then never showed up. When their technicians finally did come to our home, they shrugged and just said they didn't hear the sound. They each stayed less than an hour and when they left we would would still hear it and are to this day still experiencing this loud booming sound that is intolerable. No one has solved the problem.. We spent $6,500 with this company for a new boiler / heater that is still under warranty and we've have had nothing but problems. And, the technicians were incredibly rude when they came, acting as if we were making up that we were hearing these sounds that family and guests confirm they hear as well. In addition to not helping us resolve this problem, refusing to replace the new pipes or the boiler itself to see if that will solve the problem they instead sent us a $248 bill for replacing a downstairs thermostat that did absolutely nothing to solve the problems we are having!!! It's absolutely unbelievable. We have requested several times for the company owner, Todd Flanagan to come out to our house to address this issue and instead they sent us a bill without resolving the problem for a useless thermostat. We want this booming sound resolved and this insane service bill rescinded.