About

Local BBB:

BBB Serving Connecticut

BBB File Opened:

7/17/2017

Business Started:

7/27/2016

Business Incorporated:

7/27/2016

Type of Entity:

Corporation

Business Management:

Mr. Jonathan Appell, Owner

Mr. Aaron Appell, Business Manager

Additional Information

Refund and Exchange Policy

Returns
Please notify us in advance of any returns so we can make every effort to reach a resolution to the customer.  We strive to have 100% customer satisfaction.
Email: [email protected]
Phone: (860) 817-5620

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable):
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Exchanges (if applicable):
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at [email protected] and send your item to: 122 Spring Street Southington Connecticut US 06489.

Business Categories

Natural Stone Cleaning, Concrete Restoration, Monument Cleaning, Cleaning Compounds, Preservation and Restoration