Business ProfileforDalene Hardwood Flooring Co., Inc.

Dalene Flooring installed new floors and refinished existing floors in July 2022. During the winter I noticed 2 small areas where the finish was worn to the bare wood. In Spring 2023 the dining room floors looked worn off also. I contacted Dalene's and they sent John out, he advised that the finish had crystalized and was coming off the floor. They admitted fault and offered to sand and refinish the floor. I advised them that I incurred a lot of work and cost preparing for that job last year and was not in a position to do so again this year. I asked them to cover those expenses as the finish should have lasted more than a year. I discussed this with Ron Dalene twice and now he refuses to return my call. I explained I own a small farm and have 2 daugthers and we were displaced for 10 days. We were required to pack up 80% of our 1st floor and pay to have large furniture moved. We had to leave the premises for 10 days, board our dogs, and pay someone to take care of our other animals during that time. I also had to take vacation time as I work remote. I suggested that he consider bringing a camper onto my property so we could eliminate the disruption and cost of moving the animals and I could still work. He now refuses to return my calls. I would like the name of his insurance company so I can file a claim directly and work with them. The additional costs I incurred