Reviews
This profile includes reviews for Pitney Bowes Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 176 Customer Reviews
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Review fromAngela W
Date: 11/01/2022
1 starThe worst customer service I have ever dealt with. We had a lease with them. The equipment broke down 2 different times and I am still waiting for shipping labels to send it back. We paid off our contract and they are still sending us billing statements. I called and wanted to know why we are still receiving them as well as where the shipping labels are and got a complete run around.
Pitney Bowes Inc.
Date: 11/03/2022
Thank you for the feedback. I do apologize for the delay in getting the return materials to you. I do see you did call in yesterday and I can confirm the contract is now terminated and the return materials should be received within 7-10 days. I do apologize for any inconvenience this may have caused. Thank youReview fromLisa
Date: 10/27/2022
1 starI have had two packages tendered through Pitney Bowes in the last year. One was an order, and one was a return, both from prominent but separate retailers. The order had to be disputed after it showed it was in my rural town and out for delivery for weeks, thankfully paypal reimbursed but 6 months later the package arrived. The most recent was a return that has been in the same location for three weeks withing PB. When I contacted PB they said I needed to contact the retailer, even though PB has the package in their possession. The fact I paid for the return postage and cannot get assistance without calling the retailer to open a dispute is insane, considering PB has the package! I honestly cannot think of a worse run company than Pitney Bowes. A group of elementary students could run a smoother business.Review fromErica R
Date: 10/20/2022
1 starI have not been able to cancel my account despite numerous attempts. I continue to be charged monthly. They make it extremely difficult to get in contact with a person who can help.Pitney Bowes Inc.
Date: 10/24/2022
Hello, I do see case ******** is open for the termination of contract *********** You can follow this case on Your Account for updates.
I do not see any requests prior to this case for termination. If you were reaching out to someone please call our billing line at ************ and advise so we can investigate. Thank youReview fromKryra L
Date: 10/18/2022
1 starI can't even begin to describe my frustration with this company. I called the first day because our leased Send Pro would not print labels. I was back and forth with a tech for over an hour, then she hung up. I called back and was on the phone for over another hour. No progress at all, she said she would investigate and call back never did. Next day called wanted a manage to call me back as they were not in yet, and told them I wanted a tech to come out. Tech and manager never called. Called again after 2 hours. Given the same answer. After another hour called again. They stated a tech would call and there was no record that I wanted to speak to a manager. I told them I would hold to speak to a manager, finally got one. He said he would have the tech. call me within the hour. Didn't, surprise, called again was on hold with the same manager as he looked into it for over 30 minutes he tells me they do not have a tech available today. So I guess I will start all over again tomorrow, day 3 of the equipment not working.Pitney Bowes Inc.
Date: 10/21/2022
Hello ****** I do apologize. I have reached out to a manager in our Tech Support area to get you assistance.
Thank youReview fromBrandi A
Date: 10/13/2022
1 starWorst delivery service. My grandmother could hand deliver cross country, in a '97 civic, with a weak bladder faster than any delivery I have ever received from this "service". I cannot believe they are still in business. Their subpar "service" has cost the company I receive packages on lots of money in refunds. I just canceled my subscription with that other company based on the delivery "service" they chose.Review fromJoe R
Date: 10/04/2022
1 starWhat a Terrible Company. Lousy equipment that's very costly and no customer support to speak of. My contract began 2 years ago with a new lease. The salesperson lied to me and said all old ink cartridges in sealed packages from my prior machine would be refunded to us. After I signed the agreement, he disappeared and I was transferred all over and eventually told they are NOT refundable. Then, they were adding on "insurance" charges each month although they had a certificate of insurance on file, but claimed they didn't. I waited two years to get out of this lease, since there is no way to cancel other than making all the payments for a two year period. I just returned the equipment today and will gladly make a trip to the post office to handle my shipping needs. Pitney Bowes....never again! How they stay in business, I'll never know. They Suck!!! Don't waste your money or your time and you will waste a lot of time on the phone or in chats speaking with incompetent individuals who are of no assistance!
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