Customer ReviewsforConnecticut Basement Systems

Great technician, great company. I would highly recommend for resolving basement water issues.

*****, we appreciate these kind words, and thank you for taking the time to leave us a 5-star review!

Request for emergency service fulfilled with 1.5 hours and completed 1 hour later. Great technician.

We are so happy to hear about this experience. Thank you for taking the time to write us a 5-star review!

Great service. Great women. Great office. I would recommend to anyone.

******* thank you for taking the time to leave us a 5-star review!

I depend on ct basements to maintain my 2 pumps and air filtration system annually. The technicians are professional and courteous. Providing peace of mind for keeping my crawlspace dry year around.

***** we are so happy to hear about your experience with our technicians! Thank you for trusting our team in your home and for taking the time to leave us a 5-star review!

We are beyond thrilled with the work that Connecticut basements did for us!! They were thorough, went above and beyond, were kind and appreciative and cleaned up very well. I would DEFINITELY recommend them to anyone with basement renovation needs!!

******** we're so thrilled to hear about this experience with our team! Thank you for trusting us in your home and for taking the time to leave us a 5-star review!

The crew did a great job ,working hard on a large area. They answered all our questions and were pleasant and helpful .

******* we're so happy to hear about this experience! Thank you for taking the time to leave us a 5-star review!

Have had the system for 3 years and just upgraded to the battery back-up. All of our interactions with CT Basement systems have been positive and professional. Have referred to two others and they are just as happy with their installation and outcomes. Would highly recommend.

Ollie, we're so happy to hear about your experience with our company. Thank you for trusting our team in your home for 3 years now, and for taking the time to leave us a 5-star review!

As scheduled, on time, and Professional, answered all questions and concerns.

Thank you ******* for taking the time to leave us a 5-star review! We're happy to hear about your experience!

July 2023 Sales rep (Vin) from CBS told me about the Triple Pump System. It sounded like the solution, but I was also concerned that water could be entering through cracks/holes in the foundation. Vin told me that it wasn't coming from the walls. When I asked him how he knew this, Vin told me that he had been in this business for over 20 years and that he has seen this kind of problem before. Vin went on to narrate a CGI video of how ground water enters a house. Again, I expressed my concern about possible holes/cracks in the block. Again, he assured me that this was a ground water issue only. The system was installed Aug 24 & 25. I closed up the walls mid-December. On Dec 17, water began pooling from under the new sheetrock in 3 separate places. I called Vin who instructed me to call the service dept. They told me that they couldn't come out or give me an appt. because they were swamped with emergencies. They said they would call me back. I called Vin again, left a voicemail, texted photos of the water. I didn't hear back from him or from the service dept all week. Sadly, it was only after I left a review on Yelp! that I got any response. The following week they came out. They ripped out the new sheetrock and did a "flood test" and discovered that water was coming in through 2 holes - where wires came through the block. Also, there was a horizontal crack along the entire wall. So now they need to bring in another guy to check that, but no one has told me WHEN. When I complained to Vin about not diagnosing the problem correctly, his response was that HE DOESNT HAVE X-RAY VISION AND CANT SEE THROUGH WALLS. When I asked if CBS was going to pay for new sheetrock, he went on to tell me about their poor profit margins and that I was being unreasonable. This company guarantees a dry basement. I paid 17K for a dry basement. I still have a wet basement and I'm being ignored.

Hi ******** We're very sorry to hear about these issues and want to make things right. I found you in our system and see that one of our Service Technicians came to your home this past Friday, 1/5/24. If you still have concerns, please feel free to contact our Service Manager, Jeff. I believe you have his number and have been in contact with him. We pride ourselves in superior customer service and want to ensure that you have a positive experience. Thank you for voicing your concerns. - Marketing Coordinator