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Business Profile

Heating and Air Conditioning

LeClaire Heating & Air Conditioning, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

This profile includes complaints for LeClaire Heating & Air Conditioning, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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LeClaire Heating & Air Conditioning, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:01/29/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 2, 2024 a water heater was installed at my home. The very next day the water heater stopped working. They came out for service and informed me that the temperature gauges were not set. Two days later the water heater stopped working again. I was then told they needed to order parts from the manufacturer that one of the elements went bad. (the elements to this particular water heater can be bought at Lowe’s.). After several phone calls to the business. On January 16, someone finally came out to replace the elements and told me the other element was the wrong size. Now the business unresponsive in coming to fix my water heater as I have no hot water unless I push the emergency button. I contacted the manufacturer who informed me that the unit was installed incorrectly and that at this point I need both elements changed. This would not be covered by the manufacture warranty due to the unit being installed incorrectly. I paid LeClair‘s $2300 for a new water heater. Doesn’t a business need to get a permit in order to put in an electric water heater? Now the water heater is installed wrong and they
      will not come out to fix it.

    LeClaire Heating & Air Conditioning, LLC is NOT a BBB Accredited Business.

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