Business Profile

Internet Marketing Services

Clarus Direct LLC

Complaints

This profile includes complaints for Clarus Direct LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

31 total complaints in the last 3 years.
29 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/10/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed up for an account when I made a purchase on ***********. At checkout, it stated that my purchase qualified for a $10 cash back reward after signing up with FreeShipping****
. I paid the $2 sign-up fee, and the $10 bonus appeared in my account as promised. However, instead of mailing me the check as they indicated, FreeShipping**** canceled my account without providing any notice or explanation.
Business Response
Date: 09/10/2025
I
write in regard to the above-mentioned complaint submitted to your office by Mao
Mao. We regret any confusion or inconvenience they experienced when doing
business with our company and trust that this letter will address their
concerns.
Our records show that on August 22nd, 2025, after making an online
purchase at Staples****, *** *** was presented with an ad banner promoting our FreeShipping****
program. *** *** clicked on the banner and arrived on our order registration
page, which provided full details about our money-saving membership program and
how they can try the program for 7 days for the trial fee of $2.00. The terms
on that page, titled “Offer Details,” explained that if they did not cancel their
subscription by the end of the trial, their subscription would automatically continue,
and the monthly subscription fee of $19.00 would be charged to the credit card
account that they provided.

Our records show that they completed the registration process by
providing their full contact and account information and checking a box that
states “I agree to the Offer Details and the Terms of Use & Service” just
below the offer terms. Shortly thereafter we sent *** *** a welcome e-mail to
the e-mail address they provided upon enrollment that included full information
on how they can access and enjoy their program benefits and reiterating the
program billing terms.

*** ***’s membership has been
canceled and fully refunded for a total of $2.00. This credit will be posted in
2-5 business days.

Again, we regret any inconvenience this may have
caused *** ***.
Customer Answer
Date: 09/10/2025

Complaint: ********

I am rejecting this response because:
I signed up for an account through FreeShipping**** after being offered a $10 welcome bonus for verifying a purchase made at ***********. I provided the required purchase verification, and the $10 bonus was displayed in my account as promised.
However, my account was suddenly terminated without any prior notice, and I never received the $10 payment. This constitutes a deceptive and fraudulent business practice.
I demand that FreeShipping**** immediately issue the promised $10 payment to me. Failure to do so may result in further legal action and complaints to the appropriate consumer protection agencies.

Sincerely,

*** ***
Business Response
Date: 09/12/2025
Hello,
Our records show the $10.00 premium was paid via ****** on 9/10/25.
Thank you
Initial Complaint
Date:07/21/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased travel on, or about, 2/8/25 through a *********** (A Clarus company/program) vendor and a rebate was automatically submitted. They reached out to me to explain travel would have to be completed before the rebate would be paid out. That was no problem, although some of the expenditure was 3 to 4 months prior to travel. I had to submit documentation to them and, I was told to call back after completing the travel to get the rebate. I completed the travel in early June and called to notify them. Customer service said my account was locked and that management would have to take care of this rebate. They anticipated I would hear back within two to three business days and asked how I would prefer to be contacted and I said by phone. After not hearing from them for a week, I called back and was told they had emailed me but I had no e-mail and yes, I checked the spam folder.

I was told again that management would contact me, but this time I was told that there is no guarantee on the deadline or the time frame they will take to do so. After a couple weeks I called in again (7/2/25). This time I was able to at least speak to a supervisor who sounded sympathetic. She said that she would reach out to her contacts to try to get them to move forward with contacting me. That was 17 days ago and still nothing. We are now six weeks after completing the travel and I have yet to hear from *********** “management”. It has been impossible for me to be able to speak directly to the person or department I need to when I call *********** and, I have been unable to do anything to insure they call me back. Yes, I have the option to cancel but I've been paying into this program to procure rebates like this and, now that a substantial amount is on the line, I'm very disappointed to find out that it appears payout will not occur.
Business Response
Date: 07/30/2025

Hello,
I write in regards to the above referenced complaint submitted to your office by *** ******. We regret any confusion or inconvenience he experienced when doing business with our company and trust that this letter will address his concerns.
After a requested review of the *********** membership, *** ******'s eligible claims have been approved and the account is unlocked, *** ****** is able to log in at his convenience to view the updates in his savings center.
Again, we regret any inconvenience this may have caused *** ******.
Business Response
Date: 07/30/2025

Hello,
I write in regards to the above referenced complaint submitted to your office by *** ******. We regret any confusion or inconvenience he experienced when doing business with our company and trust that this letter will address his concerns.
After a requested review of the *********** membership, *** ******'s eligible claims have been approved and the account is unlocked, *** ****** is able to log in at his convenience to view the updates in his savings center.
Again, we regret any inconvenience this may have caused *** ******.
Customer Answer
Date: 08/07/2025
The items in question have now been reviewed however, as is the normal process, the actual payment is in a "pending" status. I would like some extra time to respond to make sure the payment is actually made before closing the case. Thank you.
Regards,
******* ******
Customer Answer
Date: 08/07/2025
The items in question have now been reviewed however, as is the normal process, the actual payment is in a "pending" status. I would like some extra time to respond to make sure the payment is actually made before closing the case. Thank you.
Regards,
******* ******
Customer Answer
Date: 08/24/2025
I'm sorry for the delayed response to the second inquiry. I was waiting for the indicated check to be sent, arrive, and be deposited. That has occurred. The desired outcome was to get the company to respond to my many inquiries and to fulfill its rebate obligation to me. At this time, the desired outcome has occurred. Thank you for your help because the BBB was able to help me reach that outcome which, on my own efforts, had been utterly unsuccessful.
Regards,
******* ******
Customer Answer
Date: 08/24/2025
I'm sorry for the delayed response to the second inquiry. I was waiting for the indicated check to be sent, arrive, and be deposited. That has occurred. The desired outcome was to get the company to respond to my many inquiries and to fulfill its rebate obligation to me. At this time, the desired outcome has occurred. Thank you for your help because the BBB was able to help me reach that outcome which, on my own efforts, had been utterly unsuccessful.
Regards,
******* ******
Initial Complaint
Date:07/17/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Unauthorized $2.00 charges on my **** Credit Card ending in ****
Business Response
Date: 07/18/2025
I
write in regard to the above-mentioned complaint submitted to your office by ***
Kronzer. We regret any confusion or inconvenience he experienced when doing
business with our company and trust that this letter will address his
concerns.
Our records show that on June 19th, 2025, after making
an online purchase, ****** ******* was presented with an ad banner promoting
our FreeShipping**** program. Ms. ******* clicked on the banner and arrived on
our order registration page, which provided full details about our money saving
membership program and how she can try the program for 7 days for the trial fee
of $2.00. The terms on that page, titled “Offer Details,” explained that if she
did not cancel her subscription by the end of the trial, her subscription would
automatically continue, and the monthly subscription fee of $19.00 would be
charged to the credit card account that she provided.

Our records show that she completed the registration process by
providing her full contact and account information and checking a box that
states “I agree to the Offer Details and the Terms of Use & Service” just
below the offer terms. Shortly thereafter we sent Ms. ******* a welcome e-mail
to the e-mail address she provided upon enrollment that included full
information on how she can access and enjoy her program benefits and
reiterating the program billing terms.

Ms. *******’s membership has been canceled and fully refunded for
a total of $2.00. This credit will post in 2-5 business days.

Again, we regret any inconvenience this may have
caused *** *******.
Customer Answer
Date: 07/18/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*** *******
Initial Complaint
Date:07/01/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed up for FreeShipping**** and was charged a $20 monthly membership fee with the understanding that I would receive cashback/rebate benefits for qualifying personal purchases.

I submitted a claim for a rebate, but it was denied on the grounds that the purchase was “business-related.” becuase there is also a business registered under my house This is false the order was made for personal use only, and I have no business affiliation connected to it.

I contacted customer service to dispute this, explained that the purchase was personal, and requested a re-review. So far, I have not received a satisfactory response. It appears the company is inventing a reason to deny my rebate while continuing to charge me a monthly fee.

I believe this is a deceptive business practice. im requesting a refund for the membership and the rebates that are owed to me they used my affiliate linking to make money and then when it came time to pay they refused to give me what they owed.
Business Response
Date: 07/07/2025
I write in regards to the above referenced complaint
submitted to your office by *** *****. We regret any confusion or inconvenience
he experienced when doing business with our company and trust that this letter
will address his concerns.
Our records show that one of our customer service representatives
reached out to *** ***** directly in order to complete a review of their
FreeShipping**** membership and confirm it was being used for personal
non-commercial purposes.
After this review, our team determined that unfortunately
this membership is not eligible due to purchases that are billed to a mailing
address that don’t match the mailing address registered in our membership
record. Per our Terms of Service, purchases must be billed to the address on file.
*** *****’s membership has been canceled and fully refunded
for the $20.00 membership fee. Again we apologize for any inconvenience this
may have caused.
Customer Answer
Date: 07/07/2025

Complaint: ********

I am rejecting this response because: this is an obscure thing to claim, im not even sure which address their talking about this is clearly a residential address im in college so I ordered it to my sister which is near my campus, this so called business has just taken the money from my referral links and is refusing to pay me what they owe me, this is extremely deceptive, I could have used any other shopping that would have payed me and does'nt charge a monthly subscription this is deceptive at best.

Sincerely,

******* *****
Business Response
Date: 07/14/2025
Hello,
Unfortunately this membership is not eligible due to the previous membership. As outlined in our terms, FreeShipping**** benefits are available only to you and permanent residents of your household who are at least 18 years old. Please note that there is a limit of one membership and one introductory/premium offer per household.
We apologize for any inconvenience this may have caused and can confirm the membership was canceled and fully refunded.
Customer Answer
Date: 07/14/2025

Complaint: ********

I am rejecting this response because im unsure what previous membership they are referring too at this point hiding behind vague terminology and hiding things in the terms and conditions isnt working this business has resorted to straight out lying. This is despicable and I am considering filing a claim with the authorities.

Sincerely,

******* *****
Customer Answer
Date: 07/14/2025
I am unsure why this complaint has been closed and marked as answered the business is lying that I had an account previously. Misleading policies I am sure I am far from the only one this business has stolen money from and to not put a warning out for other consumers is irresponsible.
Initial Complaint
Date:06/23/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I just noticed that this company has been charging me unknowingly for several months. When I went onto website, my email is not valid or linked to an account. I’ve tried to contact numerous times to “unsubscribe”. Impossible to get in contact
Business Response
Date: 07/18/2025
I
write in regard to the above-mentioned complaint submitted to your office by *** *******. We regret any confusion or inconvenience he experienced when doing
business with our company and trust that this letter will address his
concerns.
Our records show that on March 18th, 2025, after making
an online purchase at **************, *** ******* was presented with an ad banner promoting our FreeShipping**** program. *** *******
clicked on the banner and arrived on our order registration page, which
provided full details about our money-saving membership program and how she can
try the program for 7 days for the trial fee of $2.00. The terms on that page,
titled “Offer Details,” explained that if she did not cancel her subscription
by the end of the trial, her subscription would automatically continue, and the
monthly subscription fee of $19.00 would be charged to the credit card account
that she provided.

Our records show that she completed the registration process by
providing her full contact and account information and checking a box that
states “I agree to the Offer Details and the Terms of Use & Service” just
below the offer terms. Shortly thereafter we sent *** ******* a welcome e-mail to the e-mail address she provided upon enrollment that
included full information on how she can access and enjoy her program benefits
and reiterating the program billing terms.

*** *******’s membership has been
canceled and fully refunded for a total of $78.00. This credit will be posted
in 2-5 business days.

Again, we regret any inconvenience this may have
caused *** ********
Customer Answer
Date: 07/18/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** *******
Initial Complaint
Date:06/11/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We are currently being scammed by the company freeshipping**** they have been taking $19.00 out of our bank account every month for over a year.
Business Response
Date: 06/16/2025
I write in regard to the above referenced complaint
submitted to your office by *** ******. We regret any confusion or
inconvenience he experienced when doing business with our company and trust
that this letter will address his concerns.
Unfortunately we have been unable to locate a membership under the name or address provided in this complaint. If *** ****** still feels the charge is from FreeShipping****, we would just need a screenshot of the charge or an alternative name and address this account may be linked to.
Thank you
Customer Answer
Date: 06/17/2025

Complaint: ********

I am rejecting this response because:
We have been billed every month by Freeshipping****; attached is a copy of the most recent transaction. We didn't sign up for this service. This company is a total scam.
Sincerely,

******* ******
Business Response
Date: 06/23/2025
Hello,
Thank you for providing the screenshot of the charge. We understand you are being billed for a FreeShipping**** membership and want to work with you to ensure this membership is canceled and refunded. Unfortunately there is no account linked to any of the information provided thus far so we have been unable to locate the account. We have reached out via email to the email you provided to request additional information to locate this account.
Please respond to the email or follow up here to provide the name, email address and physical address this membership would be associated with.
Thank you
Customer Answer
Date: 06/24/2025

Complaint: ********

I am rejecting this response because: We have received no such e-mail from your company regarding this matter; and there hasn't been a stop to the charges. This is not resolved.
The address that would be associated with this issue is **** ***** ******, ********* ** *****
E-mail: ****************************** or ************************

Sincerely,

******* ******
Business Response
Date: 06/25/2025
Thank you, we have located the membership under a ** address. We regret any confusion or inconvenience he
experienced when doing business with our company and trust that this letter
will address his concerns.
Our records show that on October 26th, 2019 after making an
online purchase at ************, *** ****** was presented with an ad banner
promoting our FreeShipping**** program. *** ****** clicked on the banner and
arrived on our order registration page, which provided full details about our
money saving membership program and how he can try the program at no cost for 7
days. The terms on that page, titled “Offer Details,” explained that if he did
not cancel his subscription by the end of the trial, his subscription would
automatically continue, and the monthly subscription fee of $13.00 would be
charged to the credit card account that he provided.
Our records show that he completed the registration process
by providing his full contact and account information and checking a box that
states “I agree to the Offer Details and the Terms of Use & Service” just
below the offer terms. Shortly thereafter we sent *** ****** a welcome e-mail
to the e-mail address he provided upon enrollment that included full
information on how he can access and enjoy his program’s benefits and
reiterating the program billing terms.
In August of 2023 FreeShipping**** increased the membership fee
to $19.00. An email was sent to the email address on file notifying *** ******
of the price increase which took effect for the 8/19/23 bill.
We have canceled *** ******’s account and issued a full
refund of $1,037.00 back to the card provided on file ending in 2955. This
refund will be posted in 2-5 business days
Again, we regret any inconvenience this may have caused *** ******.
Customer Answer
Date: 06/26/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for taking care of this, I appreciate it.

Sincerely,

******* ******
Initial Complaint
Date:06/09/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After placing order with *** ****, Freeshipping**** had a pop up for extra 10% off. When I clicked on it, they used my credit card info to charge me for a service I didn't want. I phoned and cancelled, which they did, but two days later, I saw a charge from ****** online for $65.00 which I never made and cancelled my credit card to keep them from making any more fraudulent charges. ****** said the charge was not for my membership and could give no info about the charge, other than fraudsters will take out a ****** membership on a stolen credit card and then cancel the membership and have it refunded to fraudster's credit card. Since the charge is for only $65.00, many people miss it on their statements. Since I don't use that credit card at ****** ever, I noticed the charge right away and contacted ***** and cancelled the card.
Business Response
Date: 06/24/2025
I write in regard to the above-mentioned complaint submitted
to your office by *** ******. We regret any confusion or inconvenience he
experienced when doing business with our company and trust that this letter
will address his concerns.
Our records show that on May 24th, 2025 after making an
online purchase, *** ****** was presented with an ad banner promoting our FreeShipping****
program. *** ****** clicked on the banner and arrived on our order registration
page, which provided full details about our money saving membership program and
how he can try the program at no cost for 7 days. The terms on that page,
titled “Offer Details,” explained that if he did not cancel his subscription by
the end of the trial, his subscription would automatically continue, and the
monthly subscription fee would be charged to the credit card account that he
provided.
Our records show that he completed the registration process
by providing his full contact and account information and checking a box that
states “I agree to the Offer Details and the Terms of Use & Service” just
below the offer terms. Shortly thereafter we sent *** ****** a welcome e-mail
to the e-mail address he provided upon enrollment that included full
information on how he can access and enjoy his program benefits and reiterating
the program billing terms.
We have canceled *** ******’ account and issued a full
refund of $2.00 back to the card provided on file. The remaining credit will be
posted in 2-5 business days. There has been no $65.00 charge billed by
FreeShipping*****
Again, we regret any inconvenience this may have caused *** ******.
Initial Complaint
Date:05/29/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I saw a $16 recurring charge from something called Shop Smarter which I never heard of and called their customer service department. They explained that the subscription was triggered when I went on the *** **** *** ****** website in 2021! I never signed up for this service and had not noticed the deductions from my account before. Her manager agreed to give me - refund of 4 months ($16 each). I called my bank and that’s all they can dispute - 4 months - so they obviously knew that and want to avoid interactions with banks. I’ve paid more than $900 without even knowing and never filled out any information to sign up in the first place. How can I get back all of that money?
Thanks
Business Response
Date: 05/30/2025
I
write in regard to the above referenced complaint submitted to your office by
*** *******. We regret any confusion or inconvenience she experienced when
doing business with our company and trust that this letter will address her
concerns.
Our records show that on May 12th, 2021, after making
an online purchase on *** **** * ******, *** ******* was presented with an
ad banner promoting our ShopSmarter program. *** ******* clicked on the banner
and arrived on our order registration page, which provided full details about
our money saving membership program and how she can try the program for 7 days for
the trial fee of $1.97 The terms on that page, titled “Offer Details,”
explained that if she did not cancel her subscription by the end of the trial,
her subscription would automatically continue, and the monthly subscription fee
of $9.97 would be charged to the credit card account that she provided.

Our records show that she completed the registration process by
providing her full contact and account information and checking a box that
states “I agree to the Offer Details and the Terms of Use & Service” just
below the offer terms. Shortly thereafter we sent *** ******* a welcome e-mail
to the e-mail address she provided upon enrollment that included full
information on how she can access and enjoy her program benefits and
reiterating the program billing terms.

The monthly membership fee for ShopSmarter increased to $16.00, which
was effective for *** *******’s 8/7/2023 membership fee. A notification of the
price increase was sent to *** ******* via email prior to the price increase going
into effect.

*** *******’s membership has been canceled and fully refunded for
a total of $639.16. The remaining credit will post in 2-5 business days.

Again, we regret any inconvenience this may have
caused *** *******.
Initial Complaint
Date:05/12/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Freeshipping**** owes me $513 for 27 payments of $19 taken from my credit card account without proper authorization between October 2022 and December 2024. (They have refunded four payments in 2025, but that is not sufficient.) I RECEIVED NO GOODS OR SERCIVES IN EXCHANGE FOR THE PAYMENTS TAKEN, and unfortunately did not notice that their charges were being collected. Apparently they poached my credit card number and security code when I made a legitimate purchase of show tickets on ********* 9/13/2022, but I never gave the number and code authorization directly to Freeshipping. I expe** a full refund. I ask that BBB confirm that ** is the state of incorporation for any action to be filed in the case that I am not made whole by Freeshipping. By the way, I am 69 years old and retired, and believe this kind of scam to be elder financial abuse.
Business Response
Date: 05/12/2025
I write in regard to the above-mentioned complaint submitted
to your office by *** ******. We regret any confusion or inconvenience he
experienced when doing business with our company and trust that this letter
will address his concerns.
Our records show that on September 13th, 2022 after making
an online purchase at ********* *** ****** was presented with an ad banner
promoting our FreeShipping**** program. *** ****** clicked on the banner and
arrived on our order registration page, which provided full details about our
money saving membership program and how he can try the program at no cost for 7
days. The terms on that page, titled “Offer Details,” explained that if he did
not cancel his subscription by the end of the trial, his subscription would
automatically continue, and the monthly subscription fee would be charged to
the credit card account that he provided.
Our records show that he completed the registration process
by providing his full conta** and account information and checking a box that
states “I agree to the Offer Details and the Terms of Use & Service” just
below the offer terms. Shortly thereafter we sent *** ****** a welcome e-mail
to the e-mail address he provided upon enrollment that included full
information on how he can access and enjoy his program benefits and reiterating
the program billing terms.
We have canceled *** ******’s account and issued a full
refund of $542.00 back to the card provided on file. The remaining credit will be
posted in 2-5 business days.
Again, we regret any inconvenience this may have caused *** ******.
Customer Answer
Date: 05/14/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** ******
Initial Complaint
Date:04/30/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 6 and December 13, I didn’t realize that I had signed up for Free Shipping****. They charged me 21.00. So on April 17th member ID #******** cancelled my membership and also told me I was getting credited for 59.00 which I did receive a refund check from ***** ******** ******* card for 40.00. When I originally called back in February I thought someone scammed me into charging my card 21.00. I was issued a new card. I have a feeling the 21.00 got charged to my old card ending in ****. After she told me she was crediting my current card. No one seems to know what happened to the 21.00. If you can help me find it that would be great. I am sorry if it’s a little bit confusing. I called both businesses ***** and Free Shipping. May times no one can give me an answer we’re the 21.00 is. It should have been put on my new ****** **** ******. Thankyou!
Business Response
Date: 05/02/2025
I write in regard to the above-mentioned complaint submitted to
your office by Ms. ************. We regret any confusion or inconvenience she
experienced when doing business with our company and trust that this letter
will address her concerns.
Our records show that on December
6th, 2024, after making an online purchase, Ms. ************ was presented with an ad banner promoting our FreeShipping**** program.
Ms. ************ clicked on the banner and
arrived on our order registration page, which provided full details about our money-saving
membership program and how she can try the program for 7 days at the trial fee
of $2.00. The terms on that page, titled “Offer Details,” explained that if she
did not cancel her subscription by the end of the trial, her subscription would
automatically continue and the monthly subscription fee would be charged to the
credit card account that she provided.

Our records show that she
completed the registration process by providing her full contact and account
information and checking a box that states “I agree to the Offer Details and the
Terms of Use & Service” just below
the offer terms. Shortly thereafter we sent Ms. ************ a welcome e-mail to the e-mail address she provided upon enrollment that
included full information on how she can access and enjoy her program benefits
and reiterating the program billing terms.

Ms. ************’ membership was canceled on 4/17/25 and was
fully refunded for $59.00 on the same day. This credit was issued to the card
on file ending in ****.

Again, we
regret any inconvenience this may have caused Ms. ************.

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Clarus Direct LLC is BBB Accredited.