Complaints

This profile includes complaints for The Sun Products Corporation, a Henkel Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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The Sun Products Corporation, a Henkel Company has 9 locations, listed below.

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  The Sun Products Corporation, a Henkel Company

  One Henkel Way Rocky Hill, CT 06067

• 

  The Sun Products Corporation, a Henkel Company

  3540 W 1987 S Salt Lake City, UT 84104-4940

• 

  The Sun Products Corporation, a Henkel Company

  15 W South Temple 1400 Salt Lake City, UT 84101

• 

  Henkle Corporation

  4750 W 2100 S Ste 200 Salt Lake City, UT 84120

• 

  Sun Products Corp

  385 Southwood Ct Bowling Green, KY 42101

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased *** the detergent Aug 11, 2024 within a week my body got very itchy, and the kids started to complain about the same thing at this point I knew something was wrong and called the doctor. I had to make a second trip to the doctor because it continued I stripped everything down due to the All detergent as the doctor ordered. I have contacted them to file a report and received a case no but they are refusing to contact me and when I call they will hold the phone will muted then disconnect.

  Business Response

  Date: 09/05/2024

  Thank you for notifying us of the complaint submitted by *** ***** Our mission is to delight our consumers with quality products and excellent
  customer service and diligently review all consumer complaints to resolve as expeditiously
  as possible.
  *** **** contacted our Medical Team on August 31st,
  2024. She requested medical reimbursement. She then advised our medical team that
  she was contacting an attorney. She was advised that we would contact her directly
  since she was threatening legal action. On September 2nd, 2024, she
  faxed a letter to one of our plants to advise of her intent to sue. Our
  Consumer Affair team was closed due to the Labor Day holiday. Our team did not
  receive this until September 5th. Our team called and left a message
  for her on September 3rd, 2024. On September 4th, *** **** called our Medical Team again, requesting our business address for her
  lawyer. She was transferred to our team for assistance. Our team attempted to
  assist her, but the call dropped.
  Due to her threat of legal action, we will be forwarding
  this claim to our Insurance team for further investigation. We have emailed her
  to advise the claim was forwarded and contacted will be within the next 48
  hours by our Insurance team.
  We again regret that *** **** has had an unsatisfactory
  experience with our product. We appreciate the time it took to let us know
  about her experience. We hope that this information is helpful. Please let us
  know if you have any additional questions.

  Customer Answer

  Date: 09/13/2024

  No I did request this to be closed nor did you send me anything THIS HAS NOT BEEN SETTLED 

  Customer Answer

  Date: 09/13/2024

  I AM REQUESTING THIS CASE STAY OPEN UNTIL RESOLVED.

  Business Response

  Date: 09/17/2024

  Thank you for notifying us of the complaint submitted by *** ***** Our mission is to delight our consumers with quality products and excellent
  customer service and diligently review all consumer complaints to resolve as expeditiously
  as possible.
  We contacted *** **** on Sept 19th 2024. Our team
  asked *** **** to elaborate on her experience with our product and any
  information from her doctor visit. She refused to elaborate or provide us any
  information about her doctor or her visit with them. She then advised us that
  she was in the process of filing ‘papers’. We asked her if she was represented
  by an attorney. She refused to answer and told us that we would find out when
  she filed her papers.
  We are willing to work with *** **** to further understand
  what occurred and address her concerns. Currently, she does not want to work
  with us. If she wishes to discuss her experience with us, we are willing to
  work with her.  
  We do regret that *** **** has had an unsatisfactory
  experience with our product. We hope we can learn more about her experience and
  address her concerns. We hope that this information is helpful. Please let us
  know if you have any additional questions.

• Initial Complaint

  Date:05/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought two boxes of the got 2 be metallics hair color. For my highlighted hair, I need to find the right product.I followed the steps precisely and did not achieve any metallic effect on my hair. I was quite let down as my intention was to cut costs by avoiding a trip to the hair salon. Unfortunately, despite shelling out nearly $30, the desired outcome was not achieved. I would like to request a refund.

  Business Response

  Date: 05/15/2024

  Thank you for notifying us of the complaint submitted by Ms.
  ***********.  Our mission is to delight
  our consumers with quality products and excellent customer service and
  diligently review all consumer complaints to resolve as expeditiously as
  possible.
  After reviewing our records, we have not been able to locate
  Ms. *********** in our records. We want to ensure that this is resolved and
  will be contacting her through email to address her issues.
  We again regret that Ms. *********** has had an unsatisfactory
  experience with our product. We appreciate the time it took to let us know
  about her experience. We will continue to work with Ms. *********** to resolve
  this issue. We hope that this information is helpful.  Please let us know if you have any additional
  questions.

• Initial Complaint

  Date:03/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased 2 tubes of ******* ***** **** **** ****** ******* **** Heavy Duty interior/exterior Adhesive to "per the ******* tube's recommendations" apply shiplap in my bathroom! I follwed all recommended installation instructions again per the shiplap and *******. After a complete and utter massive messy failure I was left with a ruined experience and out many man hours as well as money! Being logical, I went to the company first and they have since sent many insulating/berating emails; calling my handyman skills into question; as well as my common sense and reading ability! We have reached out to get repair estimates and they range from $2358 to $5465 to fix or return my bathroom back to what it was.

  Business Response

  Date: 04/29/2024

   

  Henkel provided a thorough explanation on why the specific adhesive product would not have been recommended for the application described given the properties of the bonding surfaces. Additionally, it is up to the user to determine suitable and acceptable results and to test for adhesion prior to use in the entire application and a phone number is available to ask questions to our technical team before using our products. Had our team been consulted prior to beginning the project, Henkel would have advised the claimant to use a more suitable adhesive for the bonding surfaces. Consumer feedback is very important to Henkel and we always want the users of our products to have a positive experience. In this situation, the result did not indicate a defect in the product but rather a result of user error and as a gesture of goodwill, Henkel offered to refund the purchase price of the adhesive used as well as the materials intended to be bonded to the wall surface. Unfortunately, the claimant would not accept our offer and there was nothing further we could do to resolve the situation.

   

• Initial Complaint

  Date:01/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is my second complaint the first complaint you did not send me a response. I purchased two bottles of All detergent that were defective they were very watered down and unusable. I called number on bottle and person obviously in the *********** with a heavy accent told me he would send me a $6 coupon! Absolute unethical and condescending person. Each bottle of all cost me 20 plus dollars at the *** pharmacy around the corner from my senior apartment. I wish to have my all replaced. I have called a number for Henkel in *********** which went on answered. I have been using all for years and years and years. I don't understand why a company would treat its consumer, it's very good consumer like this. Please help me get my 40

  Business Response

  Date: 01/19/2024

  Thank you for notifying us of the complaint submitted by Ms.
  ******.  Our mission is to delight our
  consumers with quality products and excellent customer service and diligently
  review all consumer complaints to resolve as expeditiously as possible.
  

  We appreciate the time it took to report this incident to us.
  We have reviewed our database and are unable to find a case for Ms. ******.  We take pride in our products and work with
  our consumers when they are not satisfied with our product. Our process is to
  offer replacement coupons for products when consumers are unable to provide
  proof of purchase. To resolve this issue, we have reached out to Ms. ****** through
  email. 
  

  We again regret that Ms. ****** has had an unsatisfactory
  experience with our product. We appreciate the time it took to let us know
  about her experience. We will continue to work with Ms. ****** to resolve this
  issue. We hope that this information is helpful.  Please let us know if you have any additional
  questions.

  Customer Answer

  Date: 01/20/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: this sounds like more of the same bad customer service. I have given this company photos of the two bottles with the upc. I do not have the receipt anymore this has been going on several weeks I checked my receipt and I throw it out when I see that I was charged the correct price. This is ridiculous I have been a customer for years I'm being treated inappropriately. I have provided them with a picture of the two bottles now I would like a refund please.
  
  
  
  Sincerely,
  
  
  
  ****** ******

• Initial Complaint

  Date:12/02/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is related to ** Clear Silicone 2 Caulk under trademark license by ****** ****. The product I used had lot code ******** with a use by date of 09/2023.
  
  This is a 100% silicone caulk advertised for “kitchen and bath projects”. I had a kitchen remodel performed and I, the homeowner, did the backsplash. I used this product to seal the backsplash along the edge of cabinets. The “clear” caulk made the cabinets turn green not only where applied but in adjacent areas. No warning on the product and, having researched the issue, I noticed there are similar complaints going back to 2008. I would like a full refund for the two tubes of caulk and a full explanation of how to remove the green discoloration from the brand new cabinets and reimbursement for any associated costs. There should be a clear warning on the label for this adverse event (which has never happened for other caulk brands) or a reformulation to prevent this ridiculous and foreseeable problem from occurring.

  Business Response

  Date: 12/16/2022

   

  Dear Mr. *******,

  We are very sorry to hear about your experience with ** Advanced Silicone 2 Kitchen & Bath Sealant.

  Being a silicone product, many variables such as compatibility with plastics, plasticizers, cleaning agents, paints or stains, and even lack of air circulation in enclosed places, or poor lighting conditions during the cure process can contribute to a discoloration. We recommend that you try a UV light exposure remedy, as we have found that exposure to UV light conditions can cause discolorations to dissipate in a relatively short period of time, depending upon the intensity of the light.

  As is customary, the purchaser and/or user is responsible for reading and following all directions and precautions on a product label and Technical Data Sheet, which recommend testing the product to determine acceptable results and suitability for the intended use, prior to beginning the entire project. Since you have expressed dissatisfaction with ** Advanced Silicone 2 Kitchen & Bath Sealant, if the recommended mitigation attempt does not work, we will refund the price of the product purchased (two cartridges of ** Advanced Silicone 2 Kitchen & Bath Sealant ), under the terms of the manufacturer’s limited lifetime warranty, as printed on the product label.

  Again, we are sorry you had this experience and for the inconvenience it has caused.

   

  Sincerely,

  Kelli V****