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Business Profile

Consignment Clothes

Uptown Consignment LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Consignment Clothes.

Complaints

This profile includes complaints for Uptown Consignment LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Uptown Consignment LLC has 3 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:04/21/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a regular consigner and purchaser. Normal practice when consigning a higher quality item (*** *** ****), the store will contact you as to the price it would be listed to see if you agree. This did not occur. When checking in a few weeks later, I had learned the boots had been reduced to a price that I did not agree with. The boots had not been sold, and at that point, I requested the boots back. I was told I would be contacted once they "go through inventory on Sundays" and it was noted in their notebook. I called the following Monday, again the next Monday, etc. When I called today, I was told they sold after I requested them back.
      Although I did not expect to receive the original price of $350, receiving $14 is ridiculous. There is no reason for the boots to have been sold after I had requested them back and continued to follow up on the status.
      When I spoke with the assistant manager, she repeated over and over that the $14 would be put into the account. It was obvious that she had not received any customer service training based on her responses.
      As I mentioned, I have been a customer for many years as my account will indicate. This issue is very troublesome and unacceptable.

    • Initial Complaint

      Date:11/19/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a consignor with Uptown Consignment, located in ***** ******** *** ***

      I consigned an authentic * ******** Gold MET DOUBLE ZIPPER LTHR SHOULBER BAG (Item #35) with them. While reading through my 'listed items' (consigned), it stated the purse was damaged hence unavailable. I called the store to find out exactly what was wrong with the purse, and they said that most likely the zipper didn't work, and they had decided to donate it. However, I was never made aware/informed about this, or about what exactly was wrong with the purse/bag. Yet, someone from their team decided to, without my consent/permission as owner of this purse, donate it. I sent an email asking about this issue and no one has gotten back to me. I would like an apology and monetary compensation for my loss due to their gross and unethical business practice. To reiterate, they took it upon themselves to get rid of my 'bag' without consulting me first.

      Attached, you will find a copy of their boilerplate contract where nowhere it shows they have the right to decide what to do with a consignor's property; a copy of my listed items are attached as well, and a copy of my email to them which has received no response.

      I look forward to hearing from you.

      Sincerely,
      ****** ******

      Customer Answer

      Date: 11/27/2024

      Hi *******,

      The complaint was resolved as the consignee reached out to me via email.

      Thank you so much for assistance.

      Sincerely,

      ****** ******

    Uptown Consignment LLC is NOT a BBB Accredited Business.

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