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Business Profile

Mattresses

Mattress Plus

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mattresses.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/09/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.


    Complaint: ********



    I am rejecting this response because: I still have the charge on my credit card and the merchandise was NEVER delivered. How can you steal from someone. But Thanks for acknowledgement that you did not deliver. I never refused delivery your guys never showed up I called you twice and the call was recorded you then called your delivery men and then asked if you could reschedule. The delivery was rescheduled and AGAIN your delivery guys NEVER showed, I called you again and again the call was recorded with my cell phone recording app. Finally when I spoke to you, I asked that the order be cancelled due to  SEVERAL NON delivery of the merchandise and the many times I had to call you to find out why my dresser/merchandise was not delivered as we agreed upon. If I have to take you to court, I will and it will do more damage for your business and pockets. Credit my credit card back and thanks for at least being honest about non- delivery of the merchandise. NOW put the credit back to my card - **** ****!!!!!!!!



    Sincerely,


    **** ********* ******* and the ***** ********, I want to reach out to the merchant first. Ive already gone and brought a dresser from another merchant being since ********* **** failed to deliver my paid merchandise/dresser.

    Business Response

    Date: 04/23/2025

    Hello

     

    We tried to contact the customer for delivery, and she refused to accept it. We order the product especially for her and it was available, and we were able and willing to deliver it. But she refused to accept it.

     

    Then she filed for a dispute with her credit card company and the money was taken out of our account on 3/24/25 See picture attached showing charge back in the amount of 372.21

     

    Therefore, her order has been already cancelled, and the money has been returned to her already.

     

    We do not have any of her money that needs to be refunded.

     

    please call me for more information @ *** *** ****

     

    Thank you

     

     

     

Mattress Plus is NOT a BBB Accredited Business.

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