Business ProfileforHamilton Point Investments

My son was a resident at **** ** ********* apartments and moved out July 31, 2023. On November 30, 2023 I received a phone call from *** ********** Collections agency saying we owe $275 and that the account has been unpaid since move-out. They said the tub had to be “resurfaced” ($200) and the pool fob was not turned in ($75). The apartment complex had submitted photos of the tub and sink which were dirty—however, these pictures were taken PRIOR to my son’s move out date. There were shampoo and listerine bottles still in the bathroom. My son cleaned the tub and sink and took pictures July 31, 2023 at 10:13 AM. He was due to be moved out by 11:00 AM that day. We were never notified of any damages via email or mail until Nov 30, 2023 at which point the account had already been turned over to collections. I have submitted our pictures to the collections agency which show the date/time stamp. There was no need to “resurface” a tub. When my son turned in his keys, he did not have the pool fob and the office worker told him not to worry about it and that he didn’t need to turn that in. Now, the manager (Darian) at **** refuses to speak to me about the matter. We are waiting for the Edge to respond to the collections agency because their pictures don’t match what we have. We are on a time schedule because collections says they will turn this over to the credit bureau by January 24, 2024. We did pay the $75 for the fob even though we shouldn’t have had to pay that. We want the remaining $200 to be retracted. This is a scam that has happened to several of my son’s friends. In reading reviews of the apartment complex, this is an ongoing issue upon move out for many students. I’m attaching the pictures we took July 31, 2023 at 10:13 AM. I have the pictures the apartment complex took prior to his move out date but it says the file is too large. I can send those upon request.