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Complaint Details
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Initial Complaint
01/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
They have my minivan in their shop for a month. It had a bad transmission gasket that leaked. They said they ordered a wiring harness for the car and it isn’t in stock in the warehouse and can’t start or finish the job until they get the part. They keep giving false dates of when the part will come in for over a month. Each time the date gets pushed back. Since they ordered the part, they won’t let me take my car without paying for this non existence part. ($995). They have started no work on my car. And several other transmission places say there isn’t a need to even replace this harness. I have been without my only car for a long time with no end in sight. I just want them to cancel the part order and give me my car back.Business response
01/18/2023
The current supply chain has caused shockwaves to many industries, sadly automotive is not exempt to these issues. Mrs. ****** wiring harness is one of the many parts that have been affected. With the current situation and pleas from Mrs. **** and Falvey's, we were able to get the manufacturer to cancel the order. At this time, we have worked out the situation at hand and resolved said issues.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.