Business ProfileforKeith's Appliances

I was dealing with their store in ****** Connecticut. I ordered a freezer the beginning of November and they told me it would be two months. After 2 1/2 months I called and they told me they hadn’t seen that particular brand of freezer in a year and would I like to buy one that was approximately $300 more. I was trying to support a local business but ended up going to **** ***** where they had 15 freezers of the exact kind in stock. I would not recommend Keiths appliances in ****** to anyone.

Thank you so much for taking the time to share your feedback with us. Unfortunately, as a result of ongoing COVID-related challenges at the production & distribution level, the appliance industry as a whole- be it the independent retailer (like us) or the Big Box store (like ****** ** **** ******* continues to experience production & shipping delays. These delays are caused by several factors, including that at the height of COVID, some factories needed to operate at 50% capacity, or close all together due to outbreaks, which in turn created production delays (some of which we are still experiencing, given select models & brands are still operating on backorder). In addition to this, there have been times where a model is indicated to be in-stock to us (from the manufacturer) by X date, only to have that change last-minute, thus pushing it to Y date. It has not been unheard of for this to occur multiple times with the same model. Regarding freezers in particular, these were among the highest-demanded products at the height of COVID nation-wide, and continue to be, as consumers are opting to cook at home more, and also storing food for longer durations, given the shortages we have been seeing at the m market level. This product category certainly fell into the scenario above, whereby it would appear X model(s) would be in-stock on X date, only to find that was not the case, with very little notice. Given we purchase direct from the manufacturer, quite often if we do not have a model in-stock, the Big Box stores would not either, but there are certainly cases where this does not apply (they may have something we do not, and likewise, we may have something they do not). When the Unit you were looking for was not yet in-stock, our team offered you an option for a model that was in-stock, and as close to your original selection as we could get. We understand this did not meet your needs, by all means, however still very much so wanted to provide you with all current options. In closing, we apologize greatly for all COVID-related delays which have made the appliance purchasing experience less than ideal for our customers; we continue to work diligently to bring-in as many appliance models and brands as we can to ensure we have the largest selection available to meet the needs of our valued customers.