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Find a Location

Dime Bank has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Dime Bank

      290 Salem Tpke Norwich, CT 06360-6494

    Business ProfileforDime Bank

    Bank

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    This company offers Banking Services

    Business Details

    Location of This Business
    290 Salem Tpke, Norwich, CT 06360-6494
    BBB File Opened:
    9/11/2002
    Years in Business:
    154
    Business Started:
    9/27/1869
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Business Management
    • Mr. Nick Caplanson, President/CEO
    Contact Information

    Principal

    • Mr. Nick Caplanson, President/CEO

    Industry Tip

    BBB Tip: How to choose a new bank or credit union

    Customer Complaints

    0 Customer Complaints

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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Marielle F

    1 star

    07/11/2022

    As a business owner, I've had problems with this bank from the very beginning. My most recent negative experience however, really takes the cake! I went into my local branch to make a deposit ( I had intended to deposit into one account, and asked the teller to then transfer funds to other accounts, a request that was met with push back. Apparently, though no other branch had ever requested it in the past, they cannot simply transfer between accounts and you must fill out a separate withdrawal form for each transfer.) I completed the forms only to be informed that four of my accounts had been closed, without ANY notification. No letter, no message, no call from the bank. After several minutes of deliberation with the manager, I found out it was due to inactivity (but still, they couldn't have given a heads up?) While I recognize that not meeting the parameters of these accounts does fall within my own responsibility, I think that information should have been passed on when I opened the accounts. Unfortunately, I was not made aware that I needed to make a minimum of five transactions per month per account, or that I needed to keep a balance to keep them active. This was not communicated verbally when signing the disclosures, nor was I given a copy of the policies at that time. Circling back to my closed accounts; I requested that they be reopened, and was told I'd receive a call when they were ready, and that I could come back and sign for them. I did in fact receive a call a short time later, not saying that the paperwork was ready but to discourage me to reopen the accounts. While on the phone, they "advised" me to purchase quick books for my business so that I could set up buckets instead of opening multiple accounts through the bank. When I insisted on reopening the accounts, she made me promise to keep up with them because, I quote, "It's a waste of the tellers time to prepare all that paperwork and costs the bank money just to close them a few months later.

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