Reviews
This profile includes reviews for HomeServe USA Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 2,580 Customer Reviews
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Review fromgary H
Date: 08/04/2025
5 starsThe service that was received was excellent thank you again
GaryReview fromPam D
Date: 08/03/2025
5 starsFor the last two years, we have owned six HomeServe USA Corp plans but this is the first time that we needed to call. I would highly recommend signing up as the premiums are very reasonable and their service covers repairs normally not covered by traditional home insurance. Also, since ******** ****r is our provider, we pay the monthly charges through our monthly ******** ***** HomeServe also runs specials.
During the last and hottest week in June our AC unit stop running. I called HomeServe and found that it was very customer service oriented, with a highly trained front-line staff. Sha...took the time to call around to try find a HVAC company that could help us out as soon as possible. She called me back in 10 min. with the great news!
While fixing the AC unit, an additional part was needed. It was then that I found out how proactive the company because they have a separate department to work with any problems encountered along the way. I spoke with Bran... who phoned the contracted AC company and spoke to them directly. He resolved the problem immediately and the next morning two technicians showed up and fixed the unit in less than an hour.
Before joining HomeServe, if we had a service problem with a company, we had no one to turn to or advocate for us because management all work or owned the company and did nothing to help us; other than charging us more money for more labor costs, including any diagnostic services.
I am appreciative that HomeServe exists!
**Review fromCherie H
Date: 08/02/2025
1 starI canceled all of my policies because what was supposed to be covered took 8 phone calls, 8 plumbers that were supposed to call and make an appointment, and 2 months later to you all only for the plumber to come out and tell me it was some bigger job when it wasn’t. I literally just needed it to fixed to attach to the pipe but the plumbers wanted dig up the pipe through my living room that doesn’t even exist. The plumbers that come out are just trying to get more money out of the people with these services. They just wouldn’t make any money on the job that needed completed because it was a simple fix, so they lied to get the service not covered. Ridiculous! We will never choose home serve again or suggest to anyone, what a waste of time and money. If I could give 0 stars I would
HomeServe USA Corp.
Date: 08/04/2025
We are sorry to hear of your recent dissatisfaction with your service. I will have someone from the Office of the President reach out to you. ~HannahReview fromKathy B
Date: 08/02/2025
5 starsI had a major pipe leak on my property and thank god for HomeServe! Once I filed a claim, they were instantly on it. I am pleased with the repair company as well. Very professional.HomeServe USA Corp.
Date: 08/04/2025
Happy to hear we were able to assist with your recent repair need. Reach out to us if you need us again. ~HannahReview fromSarah C
Date: 08/02/2025
5 starsKyle was very professional in his demeanor and experience. Even though the temperature was extremely hot, he worked until the water heater was replaced and running. I would recommend him again.HomeServe USA Corp.
Date: 08/04/2025
We are glad to hear of your experience with one of our network providers. Let us know if you need us again. ~HannahReview fromJennifer P
Date: 08/02/2025
5 starsVery professional....excellent customer service and communications...just overall really nice people to deal with. McAtee Plumbing/Heating/Air get 10 stars.!!!!
Thanks so much HomeServe for partnering with good folks!!!!HomeServe USA Corp.
Date: 08/04/2025
Thank you for your kind review. Please reach out to us if you need us again. ~HannahReview fromGail S
Date: 08/01/2025
5 starsEvery aspect of this experience with Home Serve (from the initial call with HomeServe and the prompt response from Jason at Overly Electric Services for scheduling to the service visit) was above expectations. Jason was very engaging, knowledgeable and respectful of me and my home. I value my relationship with HomeServe and highly recommend Overly Electric Services. Many thanks to Jason and the team at HomeServe for the exceptional customer care!HomeServe USA Corp.
Date: 08/04/2025
So glad to hear of your positive experience. Please let us know if you require another service call in the future. ~HannahReview fromYvonne G
Date: 08/01/2025
5 starsThankful for Home Serve and ****** ******** had a toilet blockage and they saved the day so to speak. Prompt appointment, for the next day, problem resolved. I have Home Serve for almost everything that I can coved in my household and so glad I do.HomeServe USA Corp.
Date: 08/04/2025
Thank you for your kind review. Reach out to us if you need us again. ~HannahReview fromJoan B
Date: 08/01/2025
5 starsOutstanding service from Home Serve and ******* ********* Connor is a excellent plumber.HomeServe USA Corp.
Date: 08/04/2025
Thank you for taking the time to leave us a review. Glad to hear you were satisfied with your service call. Please reach out if you need us again. ~HannahReview fromdaniel m
Date: 08/01/2025
5 starsWe recently had a problem resetting our main power switch in our home so we contacted ***** ******** *** *** **) and they responded within an hour sending out an electrician to our home. The electrician, Wayne, was quick to resolve our problem, was very friendly and we could not have had received better cooperation/friendliness - Wayne was a gift from heaven in explaining everything in laymans language...he has to be among the best for ******...for sure!!!HomeServe USA Corp.
Date: 08/04/2025
Happy to hear that you were satisfied with your service. Please let us know if you need us again. ~Hannah
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