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Business Profile

Veterinarian

Value Pet Vet

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Veterinarian.

Complaints

This profile includes complaints for Value Pet Vet's headquarters and its corporate-owned locations. To view all corporate locations, see

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Value Pet Vet has 3 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/21/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i showed up to get an FIV test & first shots. i scheduled for a wellness exam in regards to a concern about my kittens teeth. I went to this vet to help save money as this kitten was a rescue.
      when i got in with the doctor, he gave him one shot, a dewormer, listened to my concerns (but never actually answered them) and trimmed his nails. no blood was drawn for the FIV test i requested. he asked if i brought a stool sample, i said no i didn’t because i didn’t know i had to. he said to bring one asap, i said i live an hour away and will do that with my regular vet.
      i head out and pay, when i get in my car i thought the total seemed high for what i got. i checked my receipt and saw they still charged me for the fecal test. i emailed them requesting a refund, they said they require a deposit before its sent out and i replied saying i already explained i don’t want to drive an hour away to drop off poop when i can do it at a closer vet. i was blatantly ignored.
      i would like my money refunded to me.

      Business Response

      Date: 05/29/2024

      ****** ****** ************************
      *** ********* **** **


      ** *******


      I hope this email finds you well. I am writing to extend my sincerest apologies for the oversight regarding your previous email regarding the recent fecal charge. I understand the frustration and inconvenience this must have caused you, and I regret that no one from the office replied to your last email. 


      I want to assure you that resolving this matter promptly is my top priority. I am more than willing to issue a refund for the $69 fecal exam as soon as possible.


      To expedite the process, could you please provide me with the credit card information used for the transaction? Once received, I will ensure the refund is processed promptly. You may call the office and speak with me or any staff member. 


      I regret that you did not reach out to speak with a manager about this issue sooner. I am confident that had we been in direct communication, we could have addressed your concerns in a more timely and satisfactory manner.


      Regarding your dissatisfaction with the doctor and our practice, as mentioned in your BBB complaint, we encourage you to seek services elsewhere in the future. 
      While it is unfortunate to part ways under these circumstances, please be assured that your refund will be processed without delay.


      Please let me know at your earliest convenience the details of the credit card used for the transaction so that I can proceed with the refund process. We will also send a copy of your pets medical records on file to your email so that it can be brought elsewhere as our doctor will not book any appointments for your pets moving forward due to the extreme nature of the refund request and statements in the refund request.


      Best regards,


      Best,
      Diana P******* ***********
      Practice Manager

      Also left message on 5/29/24 to ###-###-#### 1:26pm dpc

    • Initial Complaint

      Date:01/29/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I brought my pet to this business and they did look at my pet and said they did some tests. Gave me antibiotics and I paid them in full. Sent me home and told me they would call me back and tell me what is wrong. I have waited 1 week and they will not call me back. I have called dozens of times and my pet is no better. I feel they are scamming others for money and not licensed veterinarians. I am concerned that they steal money and harm animals.

      Business Response

      Date: 02/28/2024

      Subject: Response to Allegations Regarding Value Pet Vet Services for *****, Owned by Ms. ***** ********

      I am writing to address the allegations made regarding the care provided to cat, ***** (owned by Ms. ********), at Value Pet Vet. First and foremost, I want to assure you that we take all concerns regarding our services seriously and are committed to providing the best possible care for our patients.

      Upon reviewing the details of *****'s visit on January 15, 2024, I would like to clarify the sequence of events and the care provided. During *****'s examination, Ms. ******** expressed concerns about her overall well-being and mobility issues. In response to these concerns, I recommended a thorough examination and suggested specific diagnostic tests, including bloodwork, urinalysis, and a thyroid test, to investigate potential underlying health issues comprehensively.

      During *****'s visit, the following procedures were performed:
      - Blood Draw
      - Veterinary Exam
      - CBC
      - Chemistry Panel 25
      - Thyroid Blood Test T4
      - Urinalysis (ZRL 3000)
      - Cystocentesis
      - Ear Cleaning
      - Milbemite application
      Additionally, ***** was prescribed ******** antibiotics to address any potential infections.

      Subsequent to the diagnostic tests, my office assistant left a detailed message on January 24, 2024, confirming that all test results, including bloodwork, urinalysis, and thyroid function, came back within normal ranges. Following this communication, you requested a call back from me, which I promptly attempted on January 25th. Unfortunately, I was unavailable due to surgical responsibilities. Nevertheless, I reiterated the normalcy of *****'s test results and advised further evaluation if her symptoms persisted. Beyond the testing performed with normal results.

      On January 29th, I contacted the client again to discuss *****'s condition further. During our conversation, I emphasized the importance of pursuing additional diagnostic measures if *****'s symptoms persisted despite the normal test results. However, I understood that financial constraints were a concern for her as she indicated references to not be able to pay her mortgage etc. 

      I always ensure that my team and I are committed to providing compassionate care to all our patients, including *****. We maintain detailed records of all communications and are prepared to provide transcripts of our interactions if necessary including all recorded phone calls.

      Should you have any further questions or concerns, please do not hesitate to contact me directly. I appreciate the opportunity to address these allegations and reaffirm our commitment to providing excellent veterinary care.

      Sincerely,
      Sherif L******* ***
      Value Pet Vet-###-###-#### direct #

      Business Response

      Date: 02/28/2024

      Sherif L****** *** License # 002532 

      Also, please additionally note that I am a licensed veterinarian in the State of ************ All veterinarians working in my practice are licensed veterinarians and in full compliance. 

      Best, 

      Sherif L****** *** 

      Customer Answer

      Date: 02/28/2024



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ***** ********

    Value Pet Vet is NOT a BBB Accredited Business.

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