Business ProfileforAll-Star Rooter, LLC

I hired All Star Rooter to clean out a number of drains. I was told that they were cleaned and in good working order except for one drain with a rock in it. We agreed to not fix that one drain and to redirect a gutter to solve the problem. What we learned is the other drains were not in good working order which was NOT told to us when we paid the bill and was NOT listed on the receipt. This caused damage to our home as we were unaware there was an issue. The contractor, after failing to show up a few times finally showed up for 5 minutes and did not inspect a single drain. He refused to fix or refund any money. His invoice says work is guaranteed but that is not crossed out on the invoice. He did cross out the number of months which led us to believe there was no time limit on the guarantee. After I contested the bill with the credit card company he finally drew a diagram of all the things wrong with my drains which would have been helpful to know before I had damage. He never told me this or wrote it down that I had issues with my drains. The major drain is the basement stairwell drain which is on the other side of the house from the drain he wrote about. I did tell him to NOT fix the drain with the rock in it as we redirected a gutter to solve that drain problem. This is the same situation as a car mechanic telling a customer he has working breaks when they are broken.