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          Datto, Inc. has 1 locations, listed below.

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            Business ProfileDatto, Inc.

            Information Technology Services

            Contact Information

            101 Merritt 7

            Norwalk, CT 06851-1059

            Visit Website
            Email this Business
            (888) 995-1431

            Customer Reviews

            1/5

            Average of 4 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            5 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            D-
            This business is not BBB Accredited
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            Businesses in this category

            Years in Business: 16

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Overview

            Datto, Inc. offers data backup and disaster recovery solutions, business continuity hardware and software, and networking and business management tools for small businesses.

            Business Details

            Location of This Business
            101 Merritt 7, Norwalk, CT 06851-1059
            Email this Business
            BBB File Opened:
            8/19/2010
            Years in Business:
            16
            Business Started:
            6/24/2007
            Business Incorporated:
            6/24/2013
            Type of Entity:
            Corporation
            Business Management
            • Mr. Austin McChord, President/Founder
            • Mr. Michael Fass, Chief Legal Officer
            • Ms. Shoba Lemoine, Director of Communications
            Contact Information

            Principal

            • Mr. Austin McChord, President/Founder

            Customer Contact

            • Ms. Shoba Lemoine, Director of Communications
            Additional Contact Information

            Fax Numbers

            • (203) 665-0391
              Primary Fax

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            5 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/15/2023

            Complaint Type:
            Order Issues
            Status:
            Unanswered
            I was contacted by Datto in June of 2019 regarding a remote management and monitoring service for computers and mobile devices. I purchased a 1 year subscription to the service and was told by Jeff Atkinson that after the one year contract I could cancel at any time. WE HAVE NEVER USED THE SERVICE DURING THIS TIME, but have continued to pay $92.50 per month since that date. In October 2023 I needed to use the service to connect to a mobile device only to find out that Datto REMOVED THAT FEATURE without notice and continued to bill. On Oct 24th I sent an e-mail to my account representative to cancel my account as we switched to another provider. Datto responded that I am under Contract under June 2024 but no one will provide me a contract where I signed up. Multiple phone calls and e-mails to Emerson Hadley, Thomson Maher and their supervisor Mandy Sun have not resolved the issue. Request your agency assist to cancel ALL Datto services effective 10/24/2023 and prevent further billing. Thank you!
            Read 4 More Complaints

            Customer Reviews

            4 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Shannon H

            01/07/2023

            Signed up with Datto, and service was not bad. Overall, its a decent product. When I cancelled at end of my contract, they kept billing me. Their excuse was that the account represenative is no longer with the company and therefore my cancellation request never got submitted. I submitted my cancellation request per their terms. Its now been over 6 months, they are still billing me. Looks like I will be contacting credit card to avoid any future payments to them. Been one of the worst service cancellations Ive had to deal with. If you decide to do business with this company, I recommend that you keep records of everything for evidence if you need to cancel and/or request a refund.
            Read 3 More Customer Reviews

            Local BBB

            BBB Serving Connecticut

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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