Business ProfileforDooney & Bourke, Inc.

Purchased a new bag (Florentine Zip Pod Backpack), directly from the Dooney & Bourke website on January 22, 2024 for $257.60. The bag description says "Florentine leather has not been specifically treated for water repellency. Thus, the leather will temporarily darken when wet, and return to the original tone once completely dry. The waxed surface may assist in staving off some dirt. With continued use, a lovely shine or patina will develop, only enhancing the beauty of this leather. It is also characteristic for lighter colors to darken with use over time, and with exposure to light. Minor abrasions may be removed or lessened with the use of a very soft cloth and a gentle buffing action. This collection requires no creams, polishes or leather conditioning products to maintain its beauty." With that information, I didn't think getting a few snowflakes on the bag would 'stain' the bag. However, that's what happened and the leather DID NOT go back to the original color when dried, as the description states. I thought maybe it hadn't been the snow, it may have been something else, so I didn't complain. However, last week, I did notice that a few raindrops did get on the leather, and after some inquiries, I expected the droplet marks to disappear once the bag was completely dry (please note, it's a few drop marks, not from a downpour), but it again did not do so. I inquired as to the issue, since the bag is only 60 days old, and the response (on 3/28/24) was: "Our Florentine leather is untreated and will absorb any liquid that it comes in contact with it. Water stains cannot be removed by will lighten in color over time as it dries." This is contradictory to the statement on line and, if this were an issue, I would have treated the leather myself with a repellent. I had asked for a replacement of the bag and the company will not do so.