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            Business ProfileNorth Mill Equipment Finance LLC

            Financial Services
            BBB accredited business

            Contact Information

            601 Merritt 7 Fl 5

            Norwalk, CT 06851-1097

            Visit Website
            (203) 354-6000

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            Customer Reviews

            1.57/5

            Average of 7 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            14 complaints closed in last 3 years

            10 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 2/28/2023

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            North Mill Equipment Finance LLC provides small to mid-ticket financing for businesses across the country.

            Business Details

            Location of This Business
            601 Merritt 7 Fl 5, Norwalk, CT 06851-1097
            BBB File Opened:
            4/27/2016
            Business Incorporated:
            10/31/2012
            Accredited Since:
            2/28/2023
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Equilease Financial Services
            Business Management
            • Ms. Denise Steinberger, Vice President
            • Mr. Mark Bonanno, Vice President/COO
            Contact Information

            Principal

            • Mr. Mark Bonanno, Vice President/COO

            Customer Contact

            • Ms. Denise Steinberger, Vice President
            Additional Contact Information

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: How to shop for financial services

            Customer Complaints

            14 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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            Most Recent Customer Complaint

            03/19/2024

            Complaint Type:
            Billing Issues
            Status:
            Resolved
            North Mill sent notice 02/16 to start charging us for insurance, they state that this is their final notice, yet, It was the first notice I received. unless we sent proof that we had insurance. Gave us 10 days. However, the notice is postmarked 11 days after the notice, and we did not receive it until March 9, I tried calling them to tell them that we have insurance. I sent numerous emails with proof of insurance. No one answers the phone, I left a messages. No one responds to my numerous emails. They added the $177.74 onto my payment and debited my account on 03/14. NO one has ever returned my phone calls or emails. I did send proof of insurance in the emails. I want the $177.74, that was unauthorized, returned. And I want them to stop debiting my account for insurance. Also, the address was wrong on their records, I tried to fix it, but it did not go through. It should be **** * **** **** *** **** * **** ********. I GET NO RESPONSE FROM THEM WHATSOEVER !!!!!
            Read More
            Read 13 More Complaints

            Customer Reviews

            7 Customer Reviews

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            Most Recent Customer Review

            Unhappy customer

            03/21/2024

            Very very disappointed with this company I have paid payments from 2021, up to 2023 and I don't understand how I get behind 3 payments they repo equipment then noone let me know anything, I've called sent messages and emails always reply late & never in time to get this issye resolved. The one lady felt judgmental & made me feel like nothing as if I wasn't paying $1800 amonth since 2021. I tried to see if we could get a solution done then she give me 4 different options to pay that was not reasonable, and took to long to send me the number for my personal items to get out the equipment then I called the repo team & they told me this lady had them already send the equipment off to the auction after they repo it, basically not even giving me a chance to redeem it or know nothing seem very sneaky & suspicious. I do not recommend this company and can tell they will be dishing out some settlement lawsuit with how they treating small businesses sooner or later for sure. To many games being played. Let me kno who making lawsuit or something this is wild.

            North Mill Equipment Finance LLC Response

            03/22/2024

            We communicated with this customer on many occasions and all of the proper steps were taken when the account went into default.  This is a commercial account.  

            Customer Response

            03/26/2024

            False response and NM owe me, my personal items back funds and apology!!! Very unprofessional for noone getting back to me to resolve situation.
            Read 6 More Customer Reviews

            Local BBB

            BBB Serving Connecticut

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