Business ProfileforKlaus Larsen Roofing

Good Afternoon. Last Spring we had a new roof installed by Klaus Larsen. At the time of the roof project, the salesperson visited our home, conducted an inspection and we also arranged to have new gutters put on. We asked for, and were sold at additional expense, clog free gutters. The roof project went very well and the installation of the gutters as planned. This fall we learned of a problem. The gutters have not performed well, clogging completely at each point on the house and garage. We had to remove the screening and clean out the clogs by hand. I contacted Klaus Larsen in November to request a repair or alternate solution. After several follow up calls, I was told by Melissa that the system we have doesn't work with pine needles. This lot of full of pine trees, and this would have been evident to the salesperson at the time of sale (see attached photo). We believe and expressed to Melissa that we were sold the wrong product and needed a solution. I even stated I may be willing to contribute to the expense if a different system was needed. At this point, despite our additional follow up, we have no resolution and no further contact back from Klaus Larsen. We are seeking either a repair, replacement or refund based on their error and misrepresentation in sales. Thank you